**Position:** Academic Support Analyst (N1). **Work Location:** Qs 5, Rua 100, 72036-070. Near Taguatinga/Pistão Sul and Areal. **Salary:** R$ 2,135.00 **Benefits:** Dental plan, meal allowance (R$ 33.00/day), transportation voucher, functional scholarship for undergraduate and postgraduate studies, Day Off, SESC membership, life insurance, and private parking. **Employment Type:** Permanent – CLT. **Working Hours:** 8:00 AM to 6:00 PM (Monday to Thursday) and 8:00 AM to 5:00 PM (Friday), with a 1-hour lunch break. **Responsibilities:** Responsible for first-level (N1) support to administrative users, performing system configuration, parameterization, and technical support for the academic system. Manages service requests from initiation to resolution, ensuring system stability through preventive and corrective interventions, as well as access profile control. In addition to monitoring platform performance, the professional develops technical documentation (manuals and tutorials), generates operational reports, and assists in basic user training, focusing on agility and continuity of institutional processes. **Requirements:** Completed bachelor’s degree in Information Technology, Information Systems, Systems Engineering, Computer Science, Computer Engineering, or related fields; Advanced proficiency in Microsoft Office or Google Workspace; Prior experience in technical support. **Shared Services Center, CSC-DF.** **Website: https://sites.google.com/cscdf.com.br/recursoshumanos-csc/in%C3%ADcio** Job Type: Permanent CLT Pay: R$2,135.00 per month Benefits: * Dental care * Commercial agreements and discounts * Free parking * Life insurance * Meal allowance * Transportation voucher Screening Question(s): * What is your current updated WhatsApp number? Work Location: On-site