Support Analyst

Description

Job Summary: We are seeking a passionate Internal Support Analyst who loves technology and problem-solving to work in a collaborative environment. Key Highlights: 1. Technical support ticket handling and resolution. 2. Email account and equipment management. 3. Support for continuous process improvement and collaboration. We are looking for an **Internal Support Analyst** to strengthen our IT team! If you are passionate about technology, enjoy solving problems, and want to work in a collaborative environment, this opportunity is for you. **Main Responsibilities:** * **Ticket handling and resolution:** Providing technical support to employees via phone, chat, and remote access tools (SSH, RDP, AnyDesk, TeamViewer), prioritizing based on criticality. * **Email account management:** Creating, configuring, and maintaining company domain email accounts, ensuring security and proper functionality. * **Ticket coordination:** Acting as a liaison between end users and the development team to ensure prompt resolution of technical requests. * **Database operations:** Performing simple queries and basic manipulation in SQL databases (MySQL, PostgreSQL, SQL Server) and MongoDB. * **Equipment management:** Installing, configuring, and maintaining company computers, laptops, and devices. * **Documentation:** Recording procedures and applied solutions, and creating manuals to facilitate daily operations. * **Continuous improvement:** Supporting process evolution and collaborating with various departments across the company. **Technical Requirements:** * Basic knowledge of **Linux (Ubuntu)**: commands, logs, and services. * Basic knowledge of **networking** (ping, traceroute, DNS, DHCP, IPs). * Experience with remote access tools (SSH, RDP, AnyDesk, TeamViewer). * Ability to read and execute simple queries in **SQL databases** (MySQL, PostgreSQL, or SQL Server). * Ability to read data in **MongoDB**. **Preferred Qualifications:** * Intermediate/advanced database knowledge. * Basic programming or scripting concepts. * Prior experience in technical support or service desk.