Description
Job Summary:
Join our team as a Student Portal Support Assistant at a postgraduate education institution.
Key Highlights:
1. Academic and technical support to students via phone, WhatsApp, and the Student Portal
2. Configuration and management of educational systems (Notion)
3. Proactively suggesting improvements to the portal and processes
Are you passionate about technology, skilled in customer service, and seeking a dynamic and innovative environment? Join our team!
We are looking for a Student Portal Support Assistant to work at a postgraduate education institution serving students remotely across Brazil.
* Provide academic and technical support to students via phone, WhatsApp, and the Student Portal;
* Configure, manage, and update educational systems and platforms (Notion);
* Assist in organizing academic documents and reports;
* Post materials and assignments on the student portal;
* Support faculty and coordination in administrative and pedagogical activities;
* Resolve student inquiries and troubleshoot issues related to the portal and educational systems;
* Proactively suggest improvements to the portal and support processes;
* Manage academic videos and files within the system;
* Actively participate in organizing communication groups (WhatsApp, e-mail).