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Job Summary: Field Service Technician (DSS) to provide on-site technical support, maintenance, installation, configuration, and incident resolution for equipment and systems at the client's site. Key Highlights: 1. On-site technical support for the client's desktop environment 2. Preventive and corrective maintenance of equipment and systems 3. Field diagnosis and resolution of hardware and software issues **Client:** Avantti Tecnologia **Employment Model:** Temporary **Duration:** February 10 to March 16 **Work Location:** 100% On-site at the client's premises **Region:** Vitória – ES (Ilha do Príncipe) **About Avantti Tecnologia** Avantti Tecnologia is a consulting firm specialized in digital solutions, technology services, and strategic allocation of high-performance IT professionals. We work on national and international projects, connecting talent with meaningful challenges and ensuring excellence in IT service delivery. Requirements: **Position Description** The Field Service Technician (DSS / Deskside Support) will be responsible for providing on-site technical support for the client's desktop environment, performing maintenance, installation, configuration, and incident resolution related to equipment and systems. The professional will serve as the local point of contact, ensuring operational continuity and end-user satisfaction. **Key Responsibilities** Perform preventive and corrective maintenance of equipment and systems at the client's site. Diagnose and resolve hardware and software technical issues in the field. Carry out installation, configuration, and replacement of desktops, laptops, and peripherals. Provide incident and request support via the ticketing system. Record service interactions, document activities, and maintain updated records in the system. Manage the inventory of IT equipment under their responsibility. Support end users, ensuring efficient and high-quality service. Collaborate with internal teams to resolve technical requests. **Technical Requirements** Technical education in Computer Science, Networking, Information Technology, or related fields. Prior experience in field technical support / Deskside Support. Proficiency in Windows environments (installation, configuration, and troubleshooting). Experience or familiarity with ticketing management tools, especially ServiceNow. Basic knowledge of hardware, software, and networking. Availability for 100% on-site work during the project duration. **Behavioral Competencies** Strong communication skills and professional demeanor when interacting with users. Ability to organize, record activities, and manage requests. Proactivity and sense of responsibility. Ability to work autonomously and collaboratively. **Preferred Qualifications** Previous experience with ITSM tools. Experience in corporate environments supporting end users.
