Customer Relationship Assistant

Description

Job Summary: A professional responsible for customer service via electronic and digital channels, as well as customer prospecting and retention for scheduling and technical assistance services. Key Highlights: 1. Customer service and scheduling of technical assistance services. 2. Customer prospecting and retention to maintain the customer portfolio. 3. Systematic control and compliance with regulations and procedures. **REQUIREMENTS:** * Completed high school education; * Prior experience in customer service is a plus. **RESPONSIBILITIES:** * Provide customer service via electronic and digital channels to schedule technical assistance services; * Prospect and activate the customer portfolio to achieve customer retention and/or maintenance, contributing to increased service visits at Group Technical Assistance units; * Re-engage customers who failed to attend scheduled services the previous day, aiming to sustain loyalty/quality of our service delivery and revenue generation for Technical Assistance; * Perform systematic control and update of system information; * Maintain internal and Hyundai electronic training schedules up to date; * Return missed calls during working hours to ensure comprehensive customer service coverage; * Conduct verification procedures for 100% of customer interactions to confirm pending service items (parts orders, recalls, and campaigns); * Comply with Group Prime policies and conduct standards, as well as function-specific procedures established by Hyundai and Group Prime. Employment Type: Full-time CLT Compensation: R$1.585,00 - R$2.000,00 per month Benefits: * Medical insurance * Dental insurance * Commercial agreements and discounts * Meal allowance * Transportation allowance