Description
Job Summary:
Support commercial routines by tracking orders, serving customers, and organizing after-sales processes.
Key Highlights:
1. Order tracking and after-sales support
2. Customer service and support
3. Administrative organization and support for the sales team
Support commercial routines, ensuring order tracking, customer service, and organization of after-sales processes.
Main Responsibilities:
* Track and update orders until delivery
* Issue duplicate payment slips and guide customers on payments
* Serve retailers, resolving inquiries and requests
* Organize the dispatch of support materials and merchandising items
* Provide administrative support to the sales team and customer service department (SAC)
* Address inconsistencies and after-sales requests
Desired Profile:
* Organization and attention to detail
* Strong communication skills
* Agility and proactivity
Requirements:
Completed high school education (college degree in Administration, Accounting, or related fields currently in progress is preferred)
Basic knowledge of financial routines (accounts receivable and collections)
Experience with data reconciliation and information control
Basic to intermediate Excel proficiency
Familiarity with ERP systems
Basic knowledge of negotiation and credit recovery
Prior experience in financial routines, collections, or administrative roles