Description: * Degree in Technology field (Computer Science, Engineering, Information Systems or related areas); * Experience in customer service (IT support); * Experience analyzing incidents and prioritizing requests (tickets); * Knowledge of operating systems (Windows, Linux, macOS); * Knowledge of computer networks (TCP/IP, routers, switches, network configuration, etc.); * Knowledge of information security; * Knowledge of VM (Virtual machine); * Knowledge of AD (Active Directory); * Knowledge of troubleshooting in Linux/Microsoft environments and applications; * Knowledge of creating and applying PowerShell scripts; * Knowledge of server monitoring/performance; * Basic knowledge of agile methodologies (Scrum, Kanban, etc); * Basic knowledge of Cloud; * Basic knowledge of Database; * Perform the company's IT function across sub-functions such as software development, infrastructure development, end-user support, data management, and cybersecurity to meet the company's business requirements; * Responsible for executing activities related to the company's IT technical support to ensure optimal and appropriate use of company equipment and computer systems; * Carry out support and maintenance activities for systems used in the company, including operating systems, network systems, and database management systems, as well as other computer operation support; * Prepare technical reports and monitor service efficiency for users. 2509150202531694647