Customer Success Assistant

Description

Job Summary: Analyst responsible for monitoring, analyzing, and elaborating reports on warranty, exchange, and return KPIs, identifying cost reduction opportunities and supporting data-driven decisions. Key Highlights: 1. Operational and financial data analysis 2. Focus on cost reduction and process improvement 3. Support for data-driven decision making Responsibilities: * Monitor and analyze KPIs related to warranty, exchanges, and returns. * Track customer service metrics (SLA, response time, resolution rate). * Analyze reasons for returns, identifying patterns by: * Product / Region / Representative / Department / Financial value * Prepare financial impact reports for returns and exchanges. * Conduct monthly comparative analyses (trends, seasonality, period-over-period variation). * Identify opportunities for reducing return-related costs and improving processes. * Support departments such as Logistics, Sales, and Quality in data-driven decision making. * Ensure integrity and standardization of warranty and return information. Requirements: * Experience in operational or financial data analysis. * Experience with customer service metrics, after-sales, or warranty. * Experience in return, exchange, or quality control analysis is a plus. * Experience building managerial dashboards. * Experience in root cause analysis will be considered a plus.