Job Summary: Professional to manage the strategic and operational aspects of healthcare units, focused on humanized care, results, and customer satisfaction. Key Highlights: 1. Work within an integrated, preventive, and hybrid healthcare ecosystem 2. Full focus on business, results, and care for people 3. Dynamic environment with agile and accurate decision-making **Job Details** -------------------- **What are the challenges of the area and role:** This person will align with Fleury Group’s strategic business vision, contributing to building an integrated, preventive, and hybrid healthcare ecosystem, with primary focus on care for people. If you are passionate about being part of this purpose and wish to stay one step ahead of the market, join us! **About the Area:** We seek someone who welcomes, listens to, and understands customers’ needs, focusing on preserving humanized care while maintaining the quality and excellence we highly value. The Unit Coordinator must enjoy working with people and maintain full focus on business and results. Ownership mindset is essential; they must take responsibility for their units, operating from strategy through frontline customer service. This professional’s routine is highly dynamic! At times, they face adverse situations requiring agile and accurate decision-making, considering that many people—especially end customers—are impacted by their actions. **Main Responsibilities:** * Contribute to defining the brand’s strategic planning, monitoring regional market conditions, identifying business opportunities aligned with the defined strategy for their units and the brand, ensuring continuous growth and increased market share; * Manage the unit team, fostering an organizational environment conducive to employee and customer well-being through management tools and encouraging ESG practices, ultimately building high-performance teams to ensure full satisfaction of internal and external customers; * Manage revenue and costs, monitoring financial results and service performance, seeking alternatives and opportunities to optimize human, technical, and material resources, ensuring the financial health of their business units; * Manage business units with a customer-centric approach, agility, care, and resolution in all interactions, ensuring complete satisfaction of customers and physicians, driving loyalty and premium positioning; * Ensure daily operational management through adherence to workflows, processes, standards, and regulations, including team guidance and training, as well as integration with other organizational areas, guaranteeing Compliance, Patient Safety, and Team Safety, while also identifying and implementing opportunities to improve operational efficiency and deliver a premium experience for customers and physicians; * Ensure maintenance and infrastructure of units, identifying and tracking improvement needs in partnership with support areas, aiming to uphold the brand’s standards and ensure safety for customers and employees. **We Are Looking For Someone With: ** * Completed undergraduate degree; * Postgraduate degree; * Experience in healthcare and diagnostic medicine; * Team management experience; * Knowledge of Balanced Scorecard (BSC) and business principles; * Analytical profile (KPIs and revenue); * Availability to work on weekends and holidays. Before applying, please verify that you meet the requirements and resonate with our purpose. **Our essence inspires our daily work; therefore, we seek people passionate about what they do, who:** * Foster a knowledge-sharing environment, exchanging experiences and enabling interdependence among teams; * Are constantly evolving, investing in self-development and facilitating others’ growth; * Pursue social awareness of diversity and inclusion, collaborating to build a collaborative environment; * Identify and anticipate customer needs, acting promptly to deliver suitable, personalized solutions; * Plan and execute work with excellence to achieve expected outcomes, embracing innovation and agility; * Generate and implement new ideas, continuously seeking improvements to experiment with new approaches and adapt to market changes; * Strengthen relationships built on trust, learning, respect, and collaboration across teams, committing to influence and sustain cultural strengthening. **Job Information:** Work Model: On-site – Greater Vitória – ES Working Hours: This is a position of trust, thus full availability is expected. Therefore, candidates must be flexible regarding days and hours—including weekends—but most work will occur Monday through Friday, from 6:30 AM to 4:30 PM. **We Care for You at Every Stage of Your Journey!** **Health & Well-being:** * Health and dental insurance for you and your family; * On-site medical clinic or telemedicine services; * Specialized care pathways: pregnancy, adoption, obesity, oncology, among others; * Access to the OrienteMe platform for therapy sessions and nutritional counseling; * Access to Wellhub for sports activities and quality-of-life initiatives. **Protection & Stability:** * Profit-sharing program; * Life insurance. **Daily-Life Benefits:** * Food allowance; * Meal voucher; * Transportation allowance; * Daycare assistance; * Discount club offering benefits at stores, pharmacies, travel agencies, beauty services, culture, leisure, and other services. **Development & Education:** * Learning platform; * Educational partnerships offering discounts on courses and institutions. **Here, care goes beyond benefits—it’s present at every moment of your journey.** We promote an inclusive culture focused on equity and valuing differences. Our job openings are open to all groups, and symbolizing our intentionality, we offer affirmative opportunities. Our commitment extends beyond compliance with legislation promoting diversity and inclusion. We actively work to broaden representation across race, ethnicity, gender, generations, people with disabilities, and LGBTQIAPN+, as well as strengthen representation of Black women, Indigenous people, and family heads. To learn more about Fleury Group, visit: https://carreiras.grupofleury.com.br/ The Fleury Group states that participation in its selection processes is free of charge, and no third-party company is authorized to charge fees for job applications, training, educational materials, or any other related expenses. **Requirements** -------------- ### **Minimum Education Level** **Postgraduate specialization degree**