We are looking for innovative people who are results-oriented, concerned about safety, and committed to people. We believe our strength comes from collaborative work. We constantly seek innovation to provide the best solutions to our internal and external customers. Therefore, we dedicate ourselves to the continuous pursuit of excellence. If you believe you can make a difference, join our team. We encourage applications from Black people, people with disabilities, LGBTQIAPN+, and/or people from different generations. #VemSerTelemont. **Responsibilities and duties** Assist users of computer and telephony equipment by guiding them on usage and resolving issues related to hardware, software, networks, and fixed and mobile telephony devices across Telemont regional offices; Support users of information technology equipment through guidance, technical repair interventions, preventive maintenance, user access creation, and software installation; Support continuous improvement of ICT processes and infrastructure by verifying functionality and condition of provided solutions; Verify alignment between user actions and ICT policies and procedures through audits and monitoring; Manage and respond to service requests, defining response priorities using help desk software and performing necessary interventions; Ensure organization, cleanliness, and safety in the work area; Perform other tasks of similar nature, complexity level, and responsibility. **Requirements and qualifications** Completed high school education. Desirable: 6 months of experience in the role. Proficiency in Windows operating system; Proficiency in MS Office suite; Knowledge of networks; Knowledge of hardware. Knowledge of configuration of mobile phones and tablets. **Additional information** Benefits: Medical assistance; Dental assistance; Gym allowance; Meal or food allowance; Transportation allowance; Life insurance; Discounts at partner pharmacies and stores. Working hours: Monday to Friday. **Our journey** For 50 years, Telemont has contributed to Brazil’s development, operating in the telecommunications and energy sectors. We are present in 10 states and the Federal District, providing voice communication, broadband and data, multimedia transport, and energy systems management services. **Our people** We rely on professionals who translate our values into action, ensuring operational excellence and quality in every interaction. We believe diversity strengthens our culture and expands our capacity to innovate. Therefore, we promote inclusion and value the plurality of experiences, respect for differences, and integration across teams and individuals. **How we grow** A spirit of overcoming challenges and pursuing new opportunities makes Telemont a company where each person can develop and build a solid career. Together, employees and the organization write a growth story sustained by values that guide all our actions. **Our values** * Operate safely * Customer satisfaction * Sustainable results * Excellence in people * Respect and simplicity * Collaboration