Customer Service Agent | B4B.tech

Description

Job Summary: As a Customer Service Agent, you will provide receptive support to policyholders, answering questions about services and directing customers according to their needs—with an emphasis on communication, empathy, and problem resolution. Key Highlights: 1. Receptive customer service focused on policyholders and services 2. Development of clear communication, empathy, and active listening 3. Opportunity for growth in a collaborative environment Business Unit: B4B.tech \- Autoglass Group Have you ever considered joining a company with over **6,000 employees**, continuously growing? Our **Call Center** comprises multiple departments—and now you have the chance to join this team! **Check out this opportunity:** **Customer Service Agent:** Your main responsibility will be providing receptive support to policyholders—answering customer inquiries about services and directing them appropriately based on their needs. If you are communicative, enjoy helping people, and seek a company where you can **grow together**, this is the place for you! **Responsibilities and Duties** * Ensure customer interactions meet established quality standards; * Achieve individual productivity and quality targets; * Safeguard the company’s image in every customer interaction; * Maintain attendance, punctuality, and adherence to scheduled working hours; * Accurately record all interactions in systems and follow operational scripts; * Contribute suggestions that promote continuous improvement in customer service; * Meet performance indicators defined by the department; * Perform related tasks. **Competencies That Distinguish Our Call Center Agents:** * **Clear and concise communication:** Ability to convey information accurately, ensuring understanding and trust during interactions. * **Empathy:** Capacity to understand customers’ needs and emotions, delivering humanized service. * **Active listening:** Full attention to customer requests, correctly identifying their needs to offer appropriate solutions. * **Adaptability:** Ease in handling diverse situations, customer profiles, and process changes. * **Discipline:** Commitment to rules, procedures, and service quality standards. * **Agility:** Speed in analyzing and resolving requests while maintaining service efficiency. * **Results orientation:** Focus on achieving goals, delivering high-quality service, and ensuring customer satisfaction. * **Organization:** Ability to manage information and tasks systematically, ensuring productivity and accuracy. **Requirements and Qualifications** * Be over 18 years old; * High school diploma (completed); * Experience in customer service or related fields (preferred); * Basic computer skills (typing, customer service systems, Microsoft Office); * Availability to work on a rotating 6x1 schedule (Saturdays, Sundays, and holidays); * Availability to work morning, afternoon, evening, or overnight shifts (shift duration: 6h40\); * Ability to adapt to multiple systems and processes; * Strong verbal and written communication skills. **Apply now** and **join** the team that proudly declares **\#ProudToBeAutoglassGroup.** **Additional Information** **What Does the Autoglass Group Offer?** * **To Support Your Daily Life:** Base salary \+ variable compensation; Transportation allowance; Meal or food allowance; Opportunity to work and exchange knowledge daily with an incredible, welcoming team; Ah! We celebrate Autoglass Group Employee Day by sending a small gift to all employees. * **To Care for Your Physical and Mental Health:** Health insurance at no monthly cost for you and your dependents; Optional dental plan available for dependents; Psychological counseling; Pregnancy program with extended maternity leave; ‍ Wellhub (discounts at gyms). * **To Develop Your Career:** Opportunity for professional growth; Culture of feedback and development; Access to the Autoglass Group Corporate Education Portal featuring over 200 free courses with certificate issuance; A highly collaborative and challenging work environment. At Autoglass Group, you’ll find opportunities for growth and a strong culture of innovation and continuous improvement! * **To Enhance Your In-Person Workday:** Breakfast and afternoon coffee; Cafeteria; ‍️ Relaxation moment: On-site relaxing massage; ‍️ Rest room; Beauty salon. **Join Autoglass Group!** We are a Brazilian group that believes innovation and technology can drive business development, empower people, optimize processes, and deliver high-quality services and products. Our journey began with **Autoglass**, an extensive network of over 80 stores across Brazil, specializing in automotive glass and parts. Our growth opened doors to new businesses integrated into the Group. Today, we are also a market reference in insurance and affinity services through **Maxpar**. In our most recent expansion, we launched a new pillar focused on innovation, technology, and digital operations—represented by **b4b tech**. We believe that, collectively, our businesses can generate positive economic, social, and environmental impacts in the markets we serve, in the lives of our employees, and in the communities where we operate. After all, our purpose is to provide solutions that improve people’s lives—a mission that unites and strengthens all our businesses. If you identify with a company that values diversity, respect, ethics, tolerance, social responsibility, and a constant pursuit of innovation and continuous improvement, build your career with Autoglass Group!