We are looking for proactive and customer-service-oriented professionals to join our team and make a difference in the lives of our customers. In this role, you will be responsible for: * Delivering exceptional customer service across all communication channels (phone and chat), promptly resolving inquiries, complaints, and requests with agility, empathy, and professionalism; * Clarifying questions regarding delivery timelines, warranties, payment methods, and other topics related to our products and services, ensuring a complete and satisfying customer experience; * Achieving established performance targets with a strong focus on results and high performance; * Collaborating effectively within a team, sharing knowledge and experiences for collective benefit. **Additional position details:** * **Work schedule:** * 6x1 rotating schedule * Availability to work weekends and holidays is required; * Daily working hours: 6 hours and 20 minutes * Working hours: To be determined. * **Compensation and benefits:** Base salary of R$ 1,525.00 during the probationary period; Upon confirmation, R$ 1,590.00, with potential increases based on internal campaigns and individual performance. * **Family support** Childcare allowance; Special assistance for children with specific needs. * **Recognition and appreciation** Birthday bonus; "Conta Comigo" attendance bonus. Opportunity for career advancement after 6 months! * **Health and wellbeing** Wellhub (formerly Gympass) – access to gyms and wellness apps. Unimed health and dental plans; Pharmacy benefits; SESC membership (health, club, hotel, and more). * **Guaranteed meals** IFOOD BENEFÍCIOS (meal/food allowance) of R$ 17.86 per worked day, all on a single card. Ifood Club – exclusive coupons, offers, and benefits. * **Commuting convenience** Transportation allowance. * **Development and quality of life** Educational partnerships offering discounts on undergraduate degrees, postgraduate programs, language courses, and various other training; Special discounts on driving schools, gyms, aesthetic centers, spas, and more. **This position is also open to candidates with disabilities (PCD).** Minimum education requirement: High school diploma (2nd degree) * Birthday bonus * Pharmacy benefits * Meal voucher * Discount club * Childcare allowance * Health insurance * Transportation allowance * WellHub * SESC membership * Career advancement opportunity * Dental plan * Ifood Club