Level 1 Support Technician

Description

Job Summary: First-level support and assistance, including incident and request registration and tracking, as well as ticket triage. Key Highlights: 1. In-person, telephone, and email support 2. Remote resolution of requests 3. Ticket triage to subsequent support levels **First-level support** \- in-person, telephone, email, or other web-based tools for incident and request registration, ticket tracking, information requests, complaints, or inquiries, with possible timely and remote resolution of requests based on standardized procedures. Additionally, ticket triage for escalation to subsequent support levels when resolution is not possible at this level. Shift Schedule: 12x36 \- 7:00 AM to 7:00 PM Minimum Education: High School (Secondary Education) Desired Qualification: *High School (Secondary Education)