IT Analyst - Infrastructure

Description

Job Summary: The professional will provide first- and second-level technical support, monitor IT infrastructure, and manage technical tickets. Key Highlights: 1. On-site and remote technical support. 2. Monitoring of servers and network equipment. 3. Management of technical tickets and SLA compliance. Serra - ES 1 position Not specified Eligible for PCD Full-time CLT On-site Technology**Requirements and Qualifications** * Currently pursuing or having completed a bachelor's degree in Information Technology or related fields. * Basic knowledge of IT infrastructure, operating systems (Windows and/or Linux), networking (TCP/IP, DHCP, DNS, Wi-Fi), and Active Directory. **Preferred Qualifications** * Experience with first- and second-level technical support (N1/N2), Service Desk tools, and technical ticket management. **Responsibilities** * Provide first- and second-level technical support to users, both on-site and remotely, ensuring continuity of IT services. * Perform routine monitoring of servers, internet links, and network equipment such as switches, routers, and firewalls. * Assist in controlling and managing IT assets, including inventory of laptops, desktops, printers, and other peripherals. * Log, track, and resolve technical tickets using a Service Desk tool, ensuring adherence to established SLAs. * Contribute to infrastructure projects, participating in implementations, upgrades, and continuous improvements to the IT environment. **Work Schedule** * Monday to Thursday: 08:00 to 18:00; * Friday: 08:00 to 17:00. **Requirements** -------------- ### **Education** * Bachelor's degree **Benefits** -------------- * Salary advance * Dental care * Cafeteria * Life insurance * Transportation allowance * Health insurance * Monthly bonus * Total Pass * Banked hours **Location** --------------- Avenida Talma Rodrigues Ribeiro, UNILOGÍSTICA Condominium, Jacaraípe Gate, Serra - ES, Brazil, 29173-795