Infrastructure Analyst

Description

Job Summary: IT professional for technical support, infrastructure monitoring, IT asset management, and participation in improvement projects. Key Highlights: 1. Level 1/2 Technical Support (on-site and remote) 2. Monitoring of servers, network links, and networking equipment 3. Assistance in IT asset control and management **Requirements and Qualifications:** * Currently pursuing or completed undergraduate degree in Information Technology or related fields. * Basic knowledge of IT infrastructure, operating systems (Windows and/or Linux), networking (TCP/IP, DHCP, DNS, Wi\-Fi), and Active Directory. **Preferred Qualifications:** * Experience with Level 1/2 technical support, Service Desk tools, and technical incident tracking. **Responsibilities** * Provide first- and second-level technical support to users, both on-site and remotely, ensuring continuity of IT services. * Perform routine monitoring of servers, internet links, and networking equipment such as switches, routers, and firewalls. * Support IT asset control and management, including inventory of notebooks, desktops, printers, and other peripherals. * Log, track, and resolve technical incidents using a Service Desk tool, ensuring compliance with established SLAs. * Contribute to infrastructure projects, participating in implementations, upgrades, and continuous improvements of the IT environment. **Working Hours** * Monday to Thursday: 08:00 to 18:00 * Friday: 08:00 to 17:00