Join **JDREL**! For 20 years, we’ve been **simplifying life for individuals and organizations**, serving as a **model reseller** of **Thomson Reuters** products. As a **Support Technician**, you’ll join a team dedicated to delivering the **best experience for our Domínio system customers**. If you’re passionate about **solving problems** and ensuring **customer success**, this is the perfect opportunity for you! You’ll provide **customer support**, delivering solutions focused on the **payroll and/or tax compliance modules**. Want to learn more about **JDREL**? Watch the **videos** at the bottom of this page! **Responsibilities and Duties** **Your day-to-day will include:** * Providing telephone support for the **Tax Compliance/Accounting or Payroll modules** in the **Domínio system**; * Ensuring information provided to **customers** is **clear** and **concise**; * Guaranteeing efficient support delivery, always aiming for **problem resolution**; * Understanding the **customer journey** and the processes required to address each request; * Acting as an intermediary for **requests related to product adjustments and corrections**; * Practicing and promoting the organizational **values** and expected behaviors; * Staying up to date on **innovations** in customer solutions and relevant legislative changes in your area of expertise. **Requirements and Qualifications** **What you need to have:** * Prior experience in **Tax/Accounting** or **Payroll** areas; * Bachelor’s degree or currently enrolled in a program in **Accounting**, **Human Resources**, or related fields; * Ability to **work with goals** and **achieve results**; * Adaptability to established **work processes**; * Strong interpersonal skills and ability to **collaborate effectively within a team**. **What would make your profile stand out:** * Knowledge of **eSocial**; * **DCTF Web**; * **Hirings** and **terminations**; * Calculations for **vacation pay**, **13th salary**, and **benefits**; * Experience in the **tax field** (tax recordkeeping, EFD Tax and Contributions, DCTF); * Experience in the **accounting field** (balance sheet, income statement, statement of changes in equity, statement of comprehensive income, cash book, SPED ECD / ECF); * Experience in the **finance field**. **Additional Information** **What we offer:** **Fixed salary**: BRL 3,262.48; **Working hours**: Monday to Friday, from 8:00 AM to 5:30 PM (1 hour and 30 minutes lunch break); **Employment type**: Full-time / CLT; **Work location**: Vitória/ES; **Beyond growth and continuous learning, we offer the following benefits:** We provide a comprehensive **benefits package** worth **BRL 1,526.00**, designed to meet diverse individual needs: **Meal Allowance**: Part of our benefits package includes a subsidy for your **meals**, ensuring you have the energy needed to perform daily tasks with full dedication; **Flexibility**: We offer flexibility to customize part of your benefits. You may choose among: **food voucher**, **transportation voucher**, **fuel voucher**, **culture voucher**, **Gympass**, **dental plan**, and **health insurance**; In addition to the benefits listed above, we offer a range of **initiatives supporting your physical, mental, and emotional well-being**. **Variable compensation through the PAM (Performance Achievement Bonus);** **Life insurance;** **SESC partnership;** **Day Off;** **Real opportunities for professional growth—both financially and personally. We uphold a strong individual development policy grounded in personal accountability;** **About our selection process:** Our process is **simple** and **straightforward**! Each resume is reviewed individually, and we contact candidates whose profiles best match the position. After **registration**, **mapping**, and **screening**, you’ll have an interview with our **People Management team**, followed by an interview with the **area manager**. Is this role a match for you? **Join our team!** **For over 20 years**, we’ve been passionate about what we do and believe in the power of **technology** to transform businesses through **Thomson Reuters** enterprise solutions. Our commitment to a **culture of excellence** and **human-centered service** translates into a **98% customer satisfaction rate in support**, reflecting our dedication to delivering close, efficient service. We’re seeking people who share our values: **loyalty**, embracing our mission with **respect**, **generosity**, and **innovation**, while remaining **simple and objective** when solving problems. Do you want to join a company that invests in your **professional development**, offering **high-quality training** and opportunities for **career advancement**? Join us! At JDREL, you can build a career with impact!