Job Summary: A reception and customer support professional in a healthcare environment, focused on patient and visitor interaction, appointment scheduling, and organizing information. Key Highlights: 1. Experience in public service within healthcare settings 2. Focus on humanized and integrative care 3. Elderly patient care and knowledge of medical examinations (a plus) Receive and provide support services to customers, patients, and visitors. Handle telephone inquiries and deliver information at clinics, outpatient departments, medical offices, and hospitals. Schedule appointments and consultations; receive customers or visitors, assess their needs, and direct them to the appropriate locations and personnel. Schedule services. Observe internal security protocols, verify documents and credibility of customers and visitors, and notify security regarding unfamiliar individuals. Organize information and plan daily work activities. **Responsibilities and Duties** * Receive and manage visitors and suppliers, identifying the correct department they are seeking to ensure proper routing; * Admit members for consultations and examinations, verifying identification, coverage, and waiting periods to authorize access to services; * Notify immediate supervisor via e\-mail regarding examination requisitions to be canceled; * Receive correspondence, sort by recipient department, issue tracking numbers, and dispatch to the correct destination; * Register receipt or delivery of examinations, reports, and/or prescriptions for physicians, nurses, or beneficiaries; * Inform beneficiaries by phone when their prescriptions and/or examinations are ready. **Requirements and Qualifications** * Completed high school education; * Experience in public service within healthcare settings (reception); * Proficiency in Microsoft Office Suite; * Experience serving elderly clients is a plus; * Experience with diagnostics and knowledge of medical examinations is a plus; * Availability for a 12x36 rotating shift schedule, daytime only. **Additional Information** Meal allowance at the workplace, Gympass, psychological support, birthday leave, and more. It is about living the purpose of healthy aging, building an inspiring culture grounded in our core values. We are a dynamic company, and our continuous expansion offers constant opportunities for everyone. Together, we are Bem\+. We are a market leader in senior care, offering beneficiaries more than just a health insurance plan — comprehensive, integrative assistance throughout the healthy aging journey. Founded to serve individuals aged 49 and above, our history is rooted in preventive medicine and innovation. Our purpose is to deliver the best possible care experience in support of healthy aging — always humanely, with the compassion every beneficiary deserves.
João Silva
Indeed · HR
João Silva
Indeed · HR
