Hello! :) We are expanding our Quality team and looking for a **technical, analytical, and strategic** professional to lead and enhance our processes! If you have experience with **customer satisfaction surveys, Reclame Aqui (a Brazilian consumer complaint platform), Ombudsman services, and complaint management**, along with solid knowledge of **Lean and ISO standards**, this could be the perfect opportunity for you! **Responsibilities and Duties** * Design and improve quality processes based on Lean and ISO methodologies, ensuring efficiency and compliance; * Manage customer satisfaction surveys, Reclame Aqui, and Ombudsman services—analyzing data and proposing improvements; * Handle complaint management by identifying patterns and suggesting corrective/preventive actions; * Create and present evidence of implemented activities and actions, ensuring traceability and effectiveness; * Collaborate across departments to propose and lead strategic continuous improvement projects; * Develop managerial reports and quality KPIs, ensuring visibility and data-driven decision-making. **Requirements and Qualifications** * Completed or ongoing undergraduate degree; * Experience analyzing and structuring quality data and indicators; * Proven experience in the Quality field, particularly in complaints handling, ombudsman services, and satisfaction surveys; * Strong interpersonal skills to engage effectively with various departments and stakeholders, ensuring alignment and strategic execution. **Nice-to-have:** * Knowledge and experience with Lean, ISO, and continuous improvement methodologies. **Additional Information** **What does Grupo Autoglass offer?** * **To support your physical and mental health:** Health insurance plan at no monthly cost for you and your dependents; Optional dental plan extendable to dependents; Psychological counseling; Pregnancy program with extended maternity leave; Wellhub (discounts at gyms). * **To support your daily routine:** Transportation allowance; Meal or food allowance. Opportunity to work and exchange knowledge daily with an amazing, supportive team; Allya: App offering discounts at numerous everyday establishments and services; Oh—and we celebrate Grupo Autoglass Employee Day by sending a small gift to every employee. * **To advance your career:** Opportunities for professional growth; A culture centered on feedback and development; Access to the Grupo Autoglass Corporate Education Portal featuring over 200 free courses with certificate issuance; Galena: Discounts on more than 150,000 courses for employees; A highly collaborative and challenging work environment. At Grupo Autoglass, you’ll find ample opportunities for growth and a strong culture of innovation and continuous improvement! * **To enhance your in-office workday:** Breakfast and afternoon coffee; ️ Relaxation moment: Relaxing massage at your **workstation**; Adjacent area at headquarters featuring a gaming room, cafeteria, barbershop, beauty salon, and much more! **Join Grupo Autoglass!** We are a Brazilian group that believes innovation and technology can drive business development, empower people, optimize processes, and deliver high-quality products and services. Our journey began with **Autoglass**, an extensive network of over 80 stores across Brazil, specializing in automotive glass and parts. Our growth opened doors to new businesses integrated into the Group. Today, we’re also a market reference in insurance and affinity services through **Maxpar**. In our most recent expansion, we launched a new pillar focused on innovation, technology, and operational digitalization—represented by **b4b tech**. We believe that, together, our businesses can generate positive economic, social, and environmental impacts in the markets we serve, in the lives of our employees, and in the communities where we operate. After all, our purpose is to provide solutions that improve people’s lives—a mission that unites and strengthens all our businesses. If you identify with a company that values diversity, respect, ethics, tolerance, social responsibility, and the constant pursuit of innovation and continuous improvement, join us and build your career at Grupo Autoglass!