Job Summary: At Maxpar, the Claims Assistant will be responsible for resolving issues related to insured vehicles through negotiation of low-value service orders with the authorized network and dealerships. Key Highlights: 1. Negotiation of vehicle parts with authorized network 2. Agile customer service and complaint prevention 3. Support in identifying and resolving issues Hello! Have you ever imagined building your career at a company with over 6,000 employees, recognized for operational excellence, people development, and innovation? **Maxpar**, part of the **Autoglass Group**, is the most comprehensive assistance provider in the country, offering mobility solutions, property, life, and wellness services — all delivered with agile, humanized, and high-quality service. We are seeking a **Claims Assistant**, whose mission is to resolve issues related to insured vehicles by negotiating low-value service orders — as classified by the department — with the authorized network and dealerships, in the shortest time possible, with the highest quality, and at an appropriate cost. **If you seek growth, professional development, and enjoy challenges and results, this is the place for you!** * **All our positions are open to persons with disabilities. Visit our careers page (https://carreiras.autoglass.com.br/) to view available opportunities.** **Responsibilities and Duties** * Negotiate low-value vehicle parts — as classified by the department — with the authorized network and dealerships; * Prioritize customer service to prevent complaints; * Contribute to identifying departmental issues and support their resolution; * Innovate and improve processes; * Make telephone calls to policyholders and brokers whenever necessary; * Support staff departments in resolving customer service issues when requested; * Regulate claims to prevent fraud; * Perform other related activities. **Requirements and Qualifications** * Exclusively for Persons with Disabilities (PwD); * Completed or currently pursuing a bachelor’s degree in Administration, Production Engineering, or related fields; * Proficiency in Excel; * Prior experience in negotiation and customer service is desirable; * Availability to work on-site. **Key Competencies Required for Success:** * Strong communication skills; * Negotiation ability; * Excellent interpersonal skills; * Planning and organizational capability; * Goal- and results-oriented mindset; * Focus on continuous improvement; * Decision-making ability. **Preferred Qualifications:** * Experience in commercial areas; * Experience in sales. **Additional Information** **What Does the Autoglass Group Offer?** **To Support Your Day-to-Day:** Fixed salary; Transportation allowance; Meal or food allowance. Opportunity to work and exchange daily knowledge with an incredible and welcoming team; eConsig: An app for requesting payroll-deducted loans; Ah! We celebrate Autoglass Group Employee Day by sending a gift to all employees. **To Care for Your Physical and Mental Health:** Health insurance with no co-payment for PwD employees; Health insurance with no monthly fee for dependents; Optional dental plan extendable to dependents; Psychological counseling; Pregnancy program with extended maternity leave; Wellhub optional (discounts at gyms). **To Develop Your Career:** Opportunity for professional growth; Culture of feedback and development; Access to the Autoglass Group Corporate Education Portal featuring over 200 free courses with certificate issuance; A highly collaborative and challenging work environment. At the Autoglass Group, you’ll find growth opportunities and a strong culture of innovation and continuous improvement! **To Enhance Your On-Site Workday:** Breakfast and afternoon coffee; Cafeteria; ️ Relaxation Moment: Relaxing massage at your workstation; ️ Rest Room; Beauty Salon. **Join the Autoglass Group!** We are a Brazilian group that believes innovation and technology can help develop businesses, evolve and empower people, optimize processes, and deliver high-quality services and products. Our journey began with **Autoglass**, an extensive network of over 80 stores across Brazil, specializing in automotive glass and parts. Our growth opened doors to new businesses integrated into the Group. Today, we are also a reference in the insurance and affinity markets, represented by **Maxpar**. In our most recent expansion, we announced a new pillar focused on innovation, technology, and digitalization of operations, represented by **b4b tech**. We believe that, together, our businesses can generate positive economic, social, and environmental impacts in the markets where we operate, in the lives of our employees, and in the communities where we are present. After all, our purpose is to provide solutions that improve people’s lives — a purpose that unites and strengthens all our businesses. If you identify with a company that values diversity, respect, ethics, tolerance, social responsibility, and the constant pursuit of innovation and continuous improvement, come build your career with the Autoglass Group!
João Silva
Indeed · HR
João Silva
Indeed · HR
