Description
Job Summary:
IT Analyst for corporate system support in a pharmacy chain, handling incidents, supporting users, and documenting processes in a distributed environment.
Key Highlights:
1. Corporate system incident handling and resolution
2. Process analysis, database queries, and technical documentation
3. Interaction with business areas and vendors
We are seeking an IT Analyst with an analytical, organized, and resilient profile to provide corporate system support for a pharmacy and compounding pharmacy chain operating across approximately 30 stores in Greater Vitória/ES.
The professional will be responsible for incident handling and resolution related to company systems, user support, process analysis, database queries, technical documentation, and interaction with business areas and vendors.
We seek someone with strong logical reasoning, good communication skills, and the ability to work effectively in dynamic and operational environments.
**Technical Knowledge**
* Experience providing system support;
* Knowledge of SQL queries and basic database manipulation:
* SQL Server;
* MySQL;
* PostgreSQL;
* Firebird;
* Experience with Service Desk tools and ticket management;
* Knowledge of technical documentation and requirements gathering;
* Understanding of corporate processes and operational support;
* Basic infrastructure knowledge:
* Basic hardware and software maintenance skills.
**Working Hours:**
* Monday to Thursday: **08:00 AM to 06:00 PM**
* Friday: **08:00 AM to 05:00 PM**
**Benefits:**
* Health insurance;
* Dental insurance;
* Life insurance;
* Transportation allowance;
* On-call availability;
* Meal allowance of **BRL 22.00 per working day**.
Employment Type: Permanent CLT
Salary: BRL 3,000.00 – BRL 3,500.00 per month
Benefits:
* Medical assistance
* Dental assistance
* Life insurance
* Food allowance
* Meal voucher
* Transportation allowance
Work Location: On-site