Visitor Monitor

Description

Job Summary: The Visitor Monitor will be responsible for guiding visitors throughout their entire journey, ensuring that each experience is clear, engaging, safe, and aligned with the client's objectives. Key Highlights: 1. Lead guided tours and interact with diverse audiences. 2. Ensure safety and logistical organization of visits. 3. Contribute to the continuous improvement of the visitor experience. **About Us** At Exxmartt, we specialize in representing companies through experiences that connect brands, people, and purpose. For over 18 years, we have delivered carefully structured Corporate Visit Programs, promoting content, relationship-building, and strengthening the reputations of major enterprises. We are pioneers in Experiences and Corporate Visits and partner with brands such as Ambev, ArcelorMittal, John Deere, Natura, Oracle, Toyota, Volkswagen, and others. Our purpose is simple yet powerful: **to teach, delight, and warmly welcome** all audiences visiting our clients. Here, every encounter is an opportunity to create memorable connections. **The Position** As a **Visitor Monitor**, you will guide visitors throughout their entire journey — from first contact to the final thank-you smile — ensuring each visit is clear, engaging, safe, and aligned with both the client’s and project’s objectives. You will directly lead guided tours, manage logistical arrangements, interact with various departments, and continuously improve the visitor experience. **Day-to-Day Responsibilities** * Conduct guided tours within the factory or facility, presenting the company’s history, production processes, culture, and distinctive features; * Strictly enforce safety regulations, guiding visitors on PPE usage, designated routes, and visitation rules; * Prepare and organize institutional materials (brochures, videos, promotional items, and visitor kits); * Plan and coordinate visit logistics (snacks, meals, transportation, and itineraries); * Manage and monitor visit bookings via the dedicated website, email, and WhatsApp; * Plan visits for diverse audiences (families, schools, institutions, organizations, and companies); * Perform pre- and post-visit activities: kit preparation, material loading, satisfaction surveys, and periodic supply procurement; * Conduct inspections of visit areas, complete checklists, and request maintenance when necessary; * Interact with other internal departments and external vendors (cleaning, security, catering); * Attend meetings and training sessions, and propose continuous improvements to the visit program; * Provide suggestions for content updates and enhancements to the visitor experience; * Support operational coordination, including briefing development and data tracking; * Collaborate with the Communications team to produce texts and content; * Proactively prospect institutions and universities to expand the visit program; * Be available for travel as required by operational needs. **Minimum Requirements** * Completed undergraduate degree in Social Communication, Tourism, Languages, Pedagogy, or related fields; * Experience in customer service, reception, group leadership, or training; * Basic knowledge of Microsoft Office and Google Workspace; * Excellent verbal and written communication skills in Portuguese; * Strong public speaking ability and enthusiasm for addressing groups; * Availability for travel. Profile That Fits Exx * Assertive and empathetic communication; * Self-management and sense of responsibility; * Proactivity and positive attitude; * Emotional resilience; * Collaborative spirit and teamwork orientation; * Problem-solving capability; * Organization, flexibility, and attention to detail; * Empathy, friendliness, and full focus on the visitor. **Preferred Qualifications** * Prior experience in corporate reception, events, or group leadership; * Intermediate proficiency in Word and Excel; * Advanced/Fluent English Minimum Education Level: Bachelor’s Degree * Cafeteria * Commuter Bus * Well-being Allowance * Health Insurance * Total Pass and Wellhub * Vittude * Life Insurance