Store Assistant Manager

Description

Job Summary: We are seeking a dynamic and experienced Store Assistant Manager to support the Store Manager, lead the team, ensure excellence in customer service, and drive results in Bedding, Tableware, Bath, and Home Decor. Key Highlights: 1. Support in sales management and goal tracking 2. Team management and motivation 3. Focus on excellence in customer service **Store Assistant Manager Opportunity at Casas Franklin** -------------------------------------------------------- We are looking for a dynamic and experienced professional to serve as **Store Assistant Manager** at Casas Franklin, a well-established brand renowned for quality and variety in Bedding, Tableware, Bath, and Home Decor. The ideal candidate will act as the Store Manager’s “right hand,” possessing strong skills in People Management, Operational Leadership, Interpersonal Communication, and Commercial Acumen. ### **The Role** As Store Assistant Manager, you will support the Store Manager in leading a dedicated team, ensuring excellence in customer service, and supervising daily operations. Your ability to motivate the team and maintain organization will be essential to achieving sales targets and fostering a productive work environment. You must demonstrate active leadership, with emphasis on continuous team training and promoting a collaborative atmosphere. Analyzing performance metrics and market trends will be part of your routine to help drive unit growth and adapt swiftly to industry trends. ### **KEY DETAILS** * **Salary:** Base salary \+ performance-based bonus. * **Professional Area:** Commercial, Retail Sales. * **Hierarchical Level:** Assistant Manager / Supervisor. * **Work Location:** Laranjeiras \- ES * **Employment Type:** Permanent — CLT. * **Working Hours:** Monday to Saturday (Full-time). * **Work Model:** On-site. ### **MAIN RESPONSIBILITIES** * **Sales Management Support:** Assist in monitoring sales goals and provide direct support to the sales team on the sales floor; * **Performance Indicator Monitoring:** Track individual and store-level KPIs, helping formulate action plans to achieve targets; * **People Management:** Support employee training, development, and motivation; * **Customer Service Excellence:** Ensure consistent high-quality customer service and provide post-sales support; * **Operations and CRM:** Supervise team use of the CRM system, ensuring active customer relationship management; * **Visual Merchandising:** Ensure the store is always clean, organized, and features attractive, strategic product displays; * **Operational Control:** Assist in inventory management and communicate with the purchasing department for necessary restocking. ### **REQUIREMENTS** * **Prior experience** in retail leadership roles (Assistant Manager, Supervisor, Department Leader, or Responsible Sales Associate); * Proven ability in **people management and team motivation**; * Excellent **interpersonal communication** skills and ease in engaging with customers; * Intermediate computer literacy (management systems and Microsoft Office suite); * Proactive, resilient, and results-oriented profile. **Apply now and join a company that values professional development and innovation in the home decor and textile market!** Minimum Education: High School Diploma (Secondary Education) Desired Qualifications:* Commerce, Technical Course * Business Administration, Higher Education Languages:* Portuguese (Native) * Dental Plan * Transportation Allowance * Health Insurance * Life Insurance