Description
Job Summary:
Professional to lead production, supervise teams, ensure service and quality standards, manage operations, and optimize processes.
Key Highlights:
1. Technical leadership and team supervision
2. Operational management and process optimization
3. Focus on customer experience and retention
* Master product production, serving as the technical reference and role model for the team.
* Supervise employees regarding proper uniform usage, professional conduct, service standards, and product quality.
* Train, guide, and monitor the performance of customer service staff.
* Assign tasks and monitor activity execution, ensuring organization, cleanliness, appropriate portioning, and smooth internal and external store operations.
* Supervise store opening and closing procedures.
* Provide customer service whenever necessary, ensuring a positive experience.
* Handle complaints and resolve incidents with a focus on customer satisfaction and retention.
* Request preventive and corrective equipment maintenance.
* Participate in employee hiring and termination processes.
* Develop and implement commercial initiatives to boost sales.
* Monitor inventory, supplies, and waste to ensure operational efficiency and loss reduction.
Employment Type: Full-time CLT
Compensation: R$2\.387,00 per month
Benefits:
* Medical assistance
* Meal allowance
* Transportation allowance
Work Location: On-site