Operational Manager

Description

Job Summary: Professional to lead production, supervise teams, ensure service and quality standards, manage operations, and optimize processes. Key Highlights: 1. Technical leadership and team supervision 2. Operational management and process optimization 3. Focus on customer experience and retention * Master product production, serving as the technical reference and role model for the team. * Supervise employees regarding proper uniform usage, professional conduct, service standards, and product quality. * Train, guide, and monitor the performance of customer service staff. * Assign tasks and monitor activity execution, ensuring organization, cleanliness, appropriate portioning, and smooth internal and external store operations. * Supervise store opening and closing procedures. * Provide customer service whenever necessary, ensuring a positive experience. * Handle complaints and resolve incidents with a focus on customer satisfaction and retention. * Request preventive and corrective equipment maintenance. * Participate in employee hiring and termination processes. * Develop and implement commercial initiatives to boost sales. * Monitor inventory, supplies, and waste to ensure operational efficiency and loss reduction. Employment Type: Full-time CLT Compensation: R$2\.387,00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Work Location: On-site