SUPERVISOR 1

Description

Job Summary: This role involves direct supervision, team management, operational process execution, client interaction, budget administration, and continuous training and development, with a focus on leadership and administrative support. Key Highlights: 1. Leadership and supervision of operational teams 2. Contract management and client relationship management 3. Development of technical and operational training ### **JOB DESCRIPTION** \*\*\*\*\*\*ALL OUR POSITIONS ARE ELIGIBLE FOR PERSONS WITH DISABILITIES AND INSS-REHABILITATED INDIVIDUALS.\*\*\*\*\*\* * Work under direct supervision, receiving guidance throughout all activity phases, requiring sufficient training and experience to perform the simplest tasks associated with the position; * Supervise the team assigned to contracts—whether fixed or mobile—ensuring they begin their activities properly equipped with appropriate attire, equipment, and materials, and assigning responsibilities and duties for executing operational processes in accordance with established standards and protocols; * Monitor mobile teams, floor treatment, landscaping, and post-construction services; develop schedules; and ensure service delivery meets the contractor’s requirements and deadlines; * Conduct site visits, gather data for budgeting, quote necessary materials for service delivery, negotiate pricing and timelines with suppliers and clients; * Maintain contact with contract managers under your responsibility, respond to their requests, establish priorities, propose solutions to issues, and ensure planned activities are executed appropriately per operational standards; * Supervise the contract under your management, verifying schedule and routine execution, implementing adjustments and suggestions upon approval by the operations manager and aligned with the contractor’s needs; * Provide individual or group guidance to employees, monitor disciplinary conduct and technical performance, and take appropriate actions per the code of conduct; * Integrate newly promoted or hired leaders by designing and delivering technical and operational training to develop them according to contractual needs; * Support preparation of work schedules and staff rotation, vacation planning, overtime control, and documentation in designated forms or spreadsheets, ensuring daily team presence at workstations; * Identify employees with suitable profiles for internal selection processes; * Perform administrative contract activities related to controls when required; * Ensure scheduled trainings are conducted, inform relevant departments of operational needs, arrange employee release for participation, and guarantee correct application of established procedures; * Attend trainings, lectures, projects, meetings, and updates organized by ApoioEcolimp, assessing the need to relay information to subordinates; * Ensure the new employee checklist process is performed per established routine, clarifying disciplinary rules, work instructions, safety regulations, and departmental tours to facilitate proper onboarding; * Issue descriptive reports regarding site visits and operational progress across contracts; * Inspect facilities, evaluating overall cleaning quality against executed routines and schedules, guiding and monitoring Cleaning Supervisors or Team Leaders; * Manage material costs by monitoring inventory levels, placing supply orders, tracking expiration dates, checking stock quantities and storage conditions to meet contractual requirements; * Participate in activities and documentation required for CIPA organization within the contract; * Monitor contract management outcomes related to personnel control (absences, medical certificates, leaves of absence, and terminations) through records and tracking systems, arranging staff reallocation to cover absences in departments, ensuring appropriate handling; * Submit monthly financial reports, collect documents, input data into the system, and oversee timekeeping record completion and organization; * Control employee documents and records (PGR, PCMSO, CIPA, product technical sheets, technical records, employment documentation), complying with occupational safety regulations and current legislation; * Support people management by addressing conflicts to ensure synergy among teams under your responsibility; * Assist in launching new nationwide contracts as needed or per hierarchical request, conducting training and deploying new teams, assessing client requirements, and distributing routines to meet expectations and guarantee service excellence; * Attend judicial or administrative hearings as company representative (preposto), if requested by the legal department; * Perform other related duties within your competencies upon request from your immediate supervisor. ### **JOB REQUIREMENTS** * Computer literacy – Microsoft Office Suite; * Knowledge of administrative processes and routines; * Basic understanding of Labor Legislation – CLT; * Ability to develop schedules and work rosters; * Experience in people management and team leadership; * Technical knowledge of hospital hygiene processes; * Ability to prepare descriptive reports. * Familiarity with administrative routines for hospital cleaning contracts; * Knowledge of hospital accreditation processes; * Knowledge of waste management; * Ability to create charts, quantitative reports, and electronic spreadsheets; * Basic understanding of inventory control and organization. ### **ADDITIONAL INFORMATION** **Employment Type:** CLT