Operational Manager

Description

Job Summary: We are seeking an Operational Manager to lead our Vivo store, focused on high performance, transforming routine into results, and developing winning teams, with responsibility at the heart of operations. Key Highlights: 1. Lead and develop sales and support teams 2. Ensure execution of operational and administrative processes 3. Real opportunity for professional growth and autonomy to lead We are looking for an **Operational Manager** to lead our Vivo store inside the **Montserrat Shopping**, someone who plays in **high-performance mode**, who knows how to transform routine into results and people into winning teams. Here, **management is not a title — it’s responsibility**. You will operate at the core of the business, ensuring excellence in customer service, discipline in processes, and sustainable business growth. **Your daily challenges** * Lead, develop, and engage the sales and support team * Ensure execution of operational and administrative processes * Monitor KPIs (sales, quality, customer experience, and team performance) * Maintain Vivo’s in-store service and customer experience standards * Bridge strategy and execution: make things happen, not just plan * Keep the store organized, productive, and foster a team-oriented, committed culture **What we expect from you** * Prior experience as a manager or team leader in retail (telecom experience is a plus) * Analytical, organized, and results-oriented profile * Strong, human-centered leadership with focus on people development * Ability to make decisions, prioritize, and maintain disciplined routines * Clear communication and business-owner mindset **What you’ll find here** * An environment that values **trust, innovation, and high performance** * Autonomy to truly lead * Real opportunity for professional growth * Opportunity to work within an expanding network with a long-term vision If you believe that **results stem from well-executed processes \+ well-led people**, this role is for you. Job Type: Permanent CLT Compensation: R$2\.383,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Food voucher * Transportation voucher