Operational Manager

Description

Job Summary: We are seeking an Operational Manager to lead the Vivo store at Montserrat Shopping Center, focused on high performance to transform daily routines into results and develop winning teams, ensuring operational excellence and business growth. Key Highlights: 1. Leadership that values trust, innovation, and high performance 2. Autonomy to truly lead 3. A genuine opportunity for professional growth We are looking for an **Operational Manager** to lead our Vivo store inside **Montserrat Shopping Center**, someone who operates in **high-performance mode**, capable of transforming routine into results and people into winning teams. Here, **management is not a title—it’s responsibility**. You will operate at the heart of the business, ensuring excellence in customer service, discipline in processes, and sustainable business growth. **Your day-to-day challenges** * Lead, develop, and engage the sales and support team * Ensure execution of operational and administrative processes * Monitor KPIs (sales, quality, customer experience, and team performance) * Maintain Vivo’s service standards and in-store customer experience * Serve as the bridge between strategy and execution: make things happen, not just plan * Keep the store organized, productive, and foster a team-oriented, committed culture **What we expect from you** * Prior experience as a manager or team leader in retail (telecom experience is a plus) * Analytical, organized, and results-oriented profile * Strong, human-centered leadership with focus on people development * Ability to make decisions, prioritize tasks, and maintain disciplined routines * Clear communication skills and an owner’s mindset toward the business **What you’ll find here** * An environment that values **trust, innovation, and high performance** * Autonomy to truly lead * A genuine opportunity for professional growth * The chance to work within an expanding network with a long-term vision If you believe that **results stem from well-executed processes + well-led people**, this role is for you. Employment type: Full-time CLT Salary: R$2.383,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal allowance * Food voucher * Transportation allowance