Job Summary: A professional to supervise administrative operations and coordinate teams, focusing on performance management, communication, and administrative routines. Key Highlights: 1. Experience in performance management and team organization. 2. Strategic communication between teams and senior management. 3. Hands-on experience with administrative routines and document control. **Key Responsibilities** * Define performance goals and deadlines aligned with company plans and vision. * Organize team workflow and ensure all members understand their responsibilities. * Monitor employee productivity, providing feedback and guidance as needed. * Receive complaints and act to resolve issues. * Control timekeeping records and personnel information. * Serve as a communication bridge between the team and senior management. * Prepare and submit managerial reports. * Support the definition of rewards and promotions based on performance. * Participate in hiring and training of new employees. * Ensure compliance with company policies and legal regulations, applying disciplinary measures when necessary. * Receive and send emails, documents, and correspondence. * Record and manage accounts payable in the system. * Request invoices in the system. * Monitor the company's logistics activities. * Maintain files, documents, and registries up to date. * Provide support to employees regarding questions about HR department routines. * Open service tickets and requests according to manager requirements. * Assist managers and team leaders with daily administrative tasks (preparing documents, communicating information to employees, responding to emails, etc.). **Desired Qualifications** * Prior experience in administrative supervision or team coordination. * Experience in service-oriented companies (preferably in funeral, hospital, healthcare, or public-facing sectors). * Hands-on experience with administrative routines, document control, and preparation of managerial reports. * Proficiency in administrative routines and internal controls. * Experience managing KPIs and tracking results. * Proficiency in **Excel** and management systems. * Organization and control of documentation and contracts. **Behavioral Competencies** * Clear, respectful, and professional communication. * Emotional intelligence to handle diverse situations. * Ethical and collaborative attitude. * Ability to receive feedback and work effectively in teams. * Respect for hierarchy and company guidelines. * Maturity to handle sensitive situations (especially in the funeral industry). Minimum Education: High School Diploma (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
