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Customer Service Coordinator (2)

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Coordinate installation and maintenance teams, lead the department, develop talent, manage reports and KPIs, and oversee telecommunications service contracts. Key Highlights: 1. Leadership and coordination of high-performance teams. 2. Telecommunications operations management (FTTH GPON). 3. Talent development and collaborative environment. Description: * Bachelor's degree in Telecommunications Engineering or related fields; * Driver's license category B; * Knowledge of the service office workflow, including service initiation, dispatching, route control, and scheduling; * Knowledge of FTTH GPON networks; * Professional demeanor, proactive, improvement-oriented, and engaged; * Commitment to learning and growth; * Strong interpersonal communication skills for interacting with customers, peers, and team members; * Familiarity with the telecommunications market; * Coordinate the Installation team, customer repairs, and maintenance activities; * Coordinate other leaders within the Installation department; * Promote a healthy and harmonious working environment; * Develop and motivate a high-performance team; * Create reports, compile and present KPIs; * Participate in management meetings to present departmental results and improvement suggestions; * Monitor and review service provider contracts. 2512120202501915696

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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