Description
Job Summary:
Coordinate installation and maintenance teams, lead the department, develop talent, manage reports and KPIs, and oversee telecommunications service contracts.
Key Highlights:
1. Leadership and coordination of high-performance teams.
2. Telecommunications operations management (FTTH GPON).
3. Talent development and collaborative environment.
Description:
* Bachelor's degree in Telecommunications Engineering or related fields;
* Driver's license category B;
* Knowledge of the service office workflow, including service initiation, dispatching, route control, and scheduling;
* Knowledge of FTTH GPON networks;
* Professional demeanor, proactive, improvement-oriented, and engaged;
* Commitment to learning and growth;
* Strong interpersonal communication skills for interacting with customers, peers, and team members;
* Familiarity with the telecommunications market;
* Coordinate the Installation team, customer repairs, and maintenance activities;
* Coordinate other leaders within the Installation department;
* Promote a healthy and harmonious working environment;
* Develop and motivate a high-performance team;
* Create reports, compile and present KPIs;
* Participate in management meetings to present departmental results and improvement suggestions;
* Monitor and review service provider contracts.
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