Job Summary: SEBRATEL is seeking professionals to provide technical support to customers, continuously monitoring network and system infrastructure. Key Highlights: 1. Customer technical support via chat, WhatsApp, phone, and email 2. Continuous monitoring of network infrastructure and systems 3. Scheduling technical maintenance appointments SEBRATEL, a leading company in the telecommunications sector, is looking for professionals to work in Customer Technical Support. Responsibilities: * Provide technical support to customers using channels such as chat, WhatsApp, phone, and email. * Schedule technical appointments for cases requiring maintenance. * Deliver technical support to customers; * Continuously monitor related network and system infrastructure, using specialized tools and software to identify issues or anomalies, such as connectivity failures, traffic fluctuations, packet loss, and data congestion. Mandatory Requirements: * Completed high school education; Opportunity Details: * On-site position. Benefits: Life insurance and funeral assistance extended to dependents Transportation allowance or Flash Mobility Meal allowance (R$28.00/day) Medical and dental assistance (DoctorClin) after 90 days Partnership / Discounts with La Salle University Sebratel University – certified courses delivered by FiberSchool Salary: R$ 1.886,80 Working Hours: Monday to Friday, from 2:40 PM to 11:00 PM (with a 1-hour break) Shift: Saturday or Sunday (same hours). Attention: This position requires on-site work at the company’s headquarters located in Porto Alegre. Therefore, candidates must be available to reside in the region or its surroundings. Minimum Education Level: Technical Course Desired Qualifications: * Informatics, Technical Course * Telecommunications, Technical Course * Administration, Technical Course * Dental Plan * Food Allowance * Transportation Allowance * Health Insurance * Corporate University * Flash Mobility * University Discount * Life Insurance