**Description** Opportunity for a **Level 2 Support Technician** at Mindworks. Are you passionate about technology and looking for a new challenge? Mindworks has an open position for a **Level 2 Support Technician!** We are looking for proactive professionals focused on results who want to grow in a dynamic, collaborative, and innovative environment. If you have experience with Service Desk tools and face-to-face support, hold a technical degree in Information Technology or a completed undergraduate degree in the IT field, and are available to work in Greater Vitória, this opportunity is for you! **Responsibilities:** Provide on-site support, ensure all tickets are properly handled within established targets, guarantee accurate documentation of activities performed on each ticket, and escalate critical cases. **Requirements:** * Technical degree in IT or completed undergraduate degree in the field; * Minimum 1 year of proven experience in the role; * Desired certifications: ITIL and HDI DAST; * Availability to work in Greater Vitória; * Valid driver’s license, Category B. **Join the Mind Team and one of the five largest IT companies in Espírito Santo!**