Technical Support and Maintenance Assistant

Description

Job Summary: The Technical Maintenance Assistant provides internal and external technical support, ensuring the proper functioning of systems and equipment while managing administrative processes and scheduling. Key Highlights: 1. Internal and external technical support 2. Scheduling and service order management 3. Efficient equipment and network maintenance **Job Description** We are seeking a **Technical Maintenance Assistant** to join our team! This professional will provide internal and external technical support, guaranteeing the proper operation of company systems and assisting the installation team in organizing administrative activities. Your mission is to ensure that **equipment and networks operate efficiently and securely**, as well as contribute to **scheduling process management, service order creation and closure**, **spreadsheet control**, and other administrative tasks. **Main Responsibilities:** * Schedule installations by coordinating dates and times with customers and the technical team. * Create and close service orders, ensuring all required information is accurately recorded. * Manage the commissioning process, calculating and recording commissions according to company policies. * Maintain accurate and up-to-date records of all installation and maintenance activities. * Communicate with customers to confirm appointments and provide updates on service order status. * Assist in preparing administrative and operational reports related to installation activities. Collaborate with the technical team to ensure all installations are performed according to quality standards and within established deadlines. **Requirements:** * Completed high school education; * Technical course in **Information Technology** or related fields; * Basic computer knowledge, including use of management software, spreadsheets, and networks; * Verbal and written communication skills for effective interaction with customers and team members; * Availability to work **flexible hours**, including weekends and holidays; * Attention to detail and ability to maintain organization in a dynamic environment \-**Working Hours** * \* Monday to Friday \- 8:00 AM to 6:00 PM \- **Compensation and Benefits** * **Salary:** R$ 1\.803,61 * **Meal Voucher;** * **Health Insurance and Dental Plan;** * **Transportation Voucher;** **Group Life Insurance;** Are you interested in this position? Employment Type: Permanent CLT Compensation: R$1\.803,61 per month Benefits: * Meal Voucher * Food Voucher * Transportation Voucher Selection Question(s): * Are you comfortable working with technology and systems? Education: * Completed High School (Preferred) Work Location: On-site