Job Summary: The professional will perform NOC activities, monitoring IT infrastructures, networks, and services, and supporting customers to resolve issues in IT environments. Key Highlights: 1. IT infrastructure monitoring and operations 2. Customer technical support and assistance 3. Network and service troubleshooting Born as VipRede, Ayko is the result of continuous evolution in the IT sector. For over 20 years, we began with connectivity services and expanded into a comprehensive IT ecosystem. Our journey is marked by innovation and strategic adaptation, always focused on meeting growing technological demands. This path reflects our commitment to excellence and the ongoing pursuit of innovative solutions. Today, our customer base includes more than 800 companies across Brazil and worldwide. We operate five Data Centers located respectively in Vitória, Vila Velha, and Fortaleza. We deliver services tailored to your business needs across Cybersecurity, Data Center, Managed Services, and Connectivity. We provide rapid and efficient support, 24 hours a day, 7 days a week, 365 days a year. Our commitment is to drive your business continuity and growth through a complete and efficient IT ecosystem. Ayko, together to transform! **Responsibilities and Duties** * Perform NOC (Network Operations Center) activities and procedures as described in the work instruction; * Monitor infrastructures, networks, and services using tools such as e\-mail, system logs, Icinga, Zabbix, or similar; * Provide customer support, conduct tests, and troubleshoot issues in environments (Ayko's and/or customers'), documenting and following internal workflows via Ayko’s service desk tools—or the customer’s tools when required; * Escalate issues to Level 2 or Level 3 Support Analysts, external support, partners, or other resources for resolution of network, data center, infrastructure, and service problems; * Coordinate with internet service providers and third-party service vendors to support resolution of issues impacting Ayko’s or its customers’ operations; * Collaborate with the procurement team on checklists of equipment required for NOC activities; * Supervise third-party access to the Data Center when formally authorized by Ayko’s Data Center team leadership; * Support management areas by generating performance reports and metrics for equipment, support tickets, and events observed through NOC processes; **Requirements and Qualifications** * Completed high school education * Preferred: Currently pursuing Technical or Higher Education in ICT-related fields * Preferred: 2 (two) years of experience in roles related to this position; experience with Zabbix or similar systems. Born as VipRede, **Ayko** is the result of continuous evolution in the IT sector. For over 20 years, our journey has been marked by innovation and strategic adaptation, always focused on meeting growing technological demands. This path reflects our commitment to excellence and the ongoing pursuit of innovative solutions. Today, our customer base includes more than **900 companies** across Brazil and worldwide. We operate five Data Centers located respectively in Vitória, Vila Velha, and Fortaleza. We deliver services tailored to your business needs across **Cybersecurity, Data Center, Managed Services, and Connectivity**. **Ayko** embodies people, technology, and growth—working together to build a more efficient and connected future. Our approach, the "Ayko Way," is defined by agility, transparency, and a human-centered approach in all our interactions. **Join our team!** **ES Benefits** Ifood Benefits Card for greater flexibility of use (grocery or restaurant), valued at R$46.50 per working day Transportation Allowance or Fuel Benefit valued at R$10.20 per working day, with no payroll deduction Samp Health Plan Sul América Dental Plan Life Insurance **Differentiators** 40-hour workweek Birthday Bonus of R$150.00 (Ifood Benefits Card) Guaranteed meal allowance during vacation Psychological support Maternity/Paternity Kit Wellness, relaxation, and leisure moments: Haircut, Manicure, and Massage Wellhub (Gympass) We prioritize our employees’ well-being: Fruit Day and Cookie Day Employee development incentives: Partnership agreements with universities (UVV, Multivix, Estácio, and Acadi\-TI) Free English classes for employees Privacy Notice
João Silva
Indeed · HR
João Silva
Indeed · HR
