RELATIONSHIP ASSISTANT (Abler)

Description

Job Summary: A professional responsible for customer service and support, focused on clarifying inquiries, tracking requests, and ensuring customer satisfaction with technological solutions. Key Highlights: 1. Multichannel customer service: phone, email, and in-person 2. Support for customer satisfaction and loyalty 3. Registration and tracking of requests The company is seeking a Relationship Assistant in Vitória. Abler is a company specialized in technological solutions and innovation, offering services aimed at optimizing processes and improving business efficiency. **Responsibilities:** Serve customers via phone, email, or in person. Clarify questions regarding products, services, or processes. Track requests, complaints, and customer orders. Record information in internal systems. Forward requests to the responsible departments. Conduct follow-up (tracking) of ongoing service interactions. Support initiatives to improve customer satisfaction and loyalty. Previous experience as a Customer Service Analyst, Relationship Coordinator, Customer Support Agent, or Support Assistant may indicate alignment with some activities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: 2\.452,60 * Performance-based bonus * Meal allowance * Transportation allowance * Health insurance * Dental insurance **Additional Information:** * Employment type: Permanent \- On-site. * Schedule: Full-time * Working hours: Monday to Friday, from 08:00 to 17:00\.