Description
Job Summary:
Technical support professional providing on-site and remote assistance to users, responsible for installation, maintenance, and configuration of systems and hardware.
Key Highlights:
1. On-site and remote technical support for users
2. Corporate hardware and software maintenance
3. Network problem diagnosis and resolution
Responsibilities:
* Provide on-site and remote technical support to users for applications and equipment;
* Open, log, and track technical service tickets;
* Escalate incidents to specialized teams when necessary;
* Install and maintain corporate software;
* Perform email account repairs and configuration;
* Assemble, configure, and maintain workstations;
* Configure and support local and network printers;
* Diagnose and resolve network-related issues;
* Document technical procedures and maintain up-to-date records.
Requirements:
* Technical or undergraduate degree in Computer Science, Networking, or related fields;
* Knowledge of: software installation and email account configuration;
* Configuration of local and network printers;
* Microcomputer operation and hardware maintenance;
* Operating systems and network services;
* Technical English for reading documentation and manuals.
This is a fully on-site position in Serra, ES.
Working hours: 08:00 to 17:00 (lunch break from 12:00 to 13:00).
Employment type: Full-time, permanent CLT contract
Compensation: R$2.300,00 - R$2.500,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Transportation allowance
Work location: On-site