We are looking for curious, innovation-driven individuals who seek creative solutions and fresh perspectives, who keep the customer in focus, and who understand that curation and shared knowledge are the best ways to build trust-based relationships. Do you see yourself in this description? Then Víssimo is the place for you. Join our team! **Responsibilities and Duties** * Provide technical support to users for hardware- and software-related requests, ensuring efficient problem resolution within established timeframes. * Deliver remote support to users. * Participate in the technology onboarding process, ensuring new employees are properly integrated into organizational systems, access credentials, and tools. * Manage IT access rights—including granting, blocking, and removing user accounts—in accordance with internal information security policies. * Develop, update, and maintain documentation related to IT processes, promoting organization, standardization, and easy access to information. * Track and monitor the company’s IT assets—including smartphones, laptops, tablets, and monitors—to ensure traceability and optimal use of resources. **To succeed in this role, we expect you to:** * Possess strong communication and teaching skills to effectively support users; * Be organized and capable of managing multiple concurrent tasks; * Adapt easily to challenging and constantly evolving environments; * Be proactive and able to solve problems swiftly; * Value teamwork and cross-departmental collaboration. **Requirements and Qualifications** * Prior experience providing infrastructure IT support, including networks, servers, and workstations. * Experience supporting and maintaining IT equipment (desktops, laptops, printers, routers, switches, etc.). * Knowledge of Windows, Linux, and macOS operating systems. * Ability to diagnose and resolve hardware and software failures in Point-of-Sale (POS) systems. * Familiarity with information security principles and best practices for IT infrastructure. * Willingness to travel and visit stores for technical support. **It would impress us if you also had:** * Experience monitoring IT infrastructure. * Knowledge of ITSM tools for incident management. * Data collection devices and Zebra printers. * Technical English proficiency for reading and understanding manuals, documentation, and technical support materials. * Knowledge of Point-of-Sale (POS) systems, including installation, configuration, and troubleshooting. **Additional Information** * Space to create and collaborate with the team—bringing your unique personality and proven expertise from other contexts; * Benefits include: Transportation Allowance, Meal/Meal Voucher, Medical and Dental Insurance, Pharmacy Benefit, Pet Care Benefit, Gym Membership (Wellhub), Birthday Day Off, Basic Food Basket, Creditas, and Discount Club for Evino and Grand Cru products. * No dress code! Be yourself and come to work dressed however you feel comfortable; * Hybrid work model (1 day per week working remotely); * Biweekly Víssimo Connection: informal chats with our CEO and directors; Víssimo Group is a fusion of two well-established wine market brands: Evino and Grand Cru. Together, they aim to win hearts and celebrate palates of everyone who wants to fully embrace wine—and life. The group was founded in early 2022, following Evino’s acquisition of 100% of Grand Cru’s operations. The union of these two market-leading brands positions Víssimo Group as the largest and most qualified curator of domestic and imported wine labels in Brazil. The holding company operates across franchises, company-owned stores, live commerce, mobile app, e-commerce, subscription clubs, and distribution to top-tier restaurants, hotels, bars, gourmet shops, and supermarkets. The Víssimo Essence—expressed through beliefs, purposes, aspirations, and principles—guides our daily actions and decisions. Thus, we strive to deliver enjoyable and memorable experiences with beverages and food, enriching people’s lives and sharing unique knowledge about the world of Fine Dining. **If you resonate with our way of celebrating, join us in toasting this story!**