Customer Success Analyst

Description

Job Summary: We are seeking a Customer Success professional to serve as the customer's voice and ensure maximum value from our solutions, operating in a period of rapid growth with strong collaboration across Product, Sales, and Marketing. Key Highlights: 1. A position for those who shine when the customer succeeds. 2. Customer Success is a strategic area within the company. 3. Strong collaboration with Product, Sales, and Marketing teams. Are you someone who shines when the customer succeeds? Then this role could be your next big step. We are experiencing rapid growth and looking for someone to serve as the customer's voice inside the company, ensuring every user extracts maximum value from our solutions. Here, Customer Success is a strategic function with strong collaboration across Product, Sales, and Marketing. * Manage a portfolio of customers, building long-term, trust-based relationships; * Identify customers' business objectives and propose success plans; * Monitor key metrics (usage, engagement, churn, NPS) and act proactively; * Identify expansion and renewal opportunities in partnership with Sales; * Record interactions and insights in CRM and internal tools; * Deliver structured customer feedback to Product and Operations teams. Requirements: **Mandatory Requirements:** * Prior experience in Customer Success, Support, Customer Service, or related B2B or B2C roles; * Excellent written and verbal communication skills, with emphasis on clarity and empathy; * Ability to manage a customer portfolio and prioritize requests; * Comfort working with goals, metrics, and digital tools (CRM, spreadsheets, etc.); * Analytical mindset, solution-oriented, and committed to continuous improvement. **Preferred Qualifications:** * Experience in healthcare companies; * Knowledge of customer journey; * Participation in new customer implementation or onboarding projects. Benefits What We Offer: Check out the benefits we provide to support your work with peace of mind, health, and quality of life: ✅ Bradesco National Health Plan – No co-payment, for you to take care of your health freely with coverage across all of Brazil (after probationary period); ️ Bradesco Seguros Life Insurance (after probationary period); Mobility Allowance – Supporting your daily mobility with added convenience; ️ Meal Voucher of R$ 35.00 per day – Greater freedom to choose where and how you eat; ️‍ ️ Gympass – Access to gyms, studios, wellness apps, and more, to keep your health on track (after probationary period).