Service Agent II

Description

Job Summary: Coordinate teams and logistics operations, handling and verifying shipments, issuing documentation, and ensuring compliance with transportation procedures. Key Highlights: 1. Global leader in logistics and express transportation. 2. Opportunities in an environment that values people and diversity. 3. Collaborate in air and road transportation operations. **Position: Service Agent II** **Location: Serra/ES** **Work Schedule: Monday to Friday, 7:00 AM–5:00 PM or 10:00 AM–8:00 PM** Have you ever considered joining a company that connects people and opportunities worldwide? If you seek a career in an environment that values people, promotes diversity and inclusion, and prioritizes safety, ethics, and excellence in customer service, join FedEx — the global leader in logistics and express transportation. **About FedEx** FedEx Express is the world’s largest express transportation company, offering a broad range of delivery services to more than 220 countries and territories. In Brazil, we operate the largest air and road transportation infrastructure, connecting over 5\.300 locations and providing logistics solutions across all regions of the country. **Diversity and Inclusion** At FedEx, we believe in equal opportunity. All qualified candidates, regardless of disability, gender, age, race, color, creed, or sexual orientation, will be considered in our selection processes. **Benefits Offered:** * Medical assistance * Dental assistance * Life insurance * Commuter allowance or shuttle service * Meal allowance or Ticket Refeição (depending on the branch) * Food basket (depending on the branch) * Education assistance * FedEx service discounts * Air travel discounts * Hotel and car rental discounts * Telemedicine (free for employees and dependents) * Pregnancy support program (free for employees and dependents) **Mandatory Requirements:** * Completed high school education; * Intermediate proficiency in Microsoft Office tools (Excel, PowerPoint, Power BI, etc.); * Verbal and written fluency, organizational skills, interpersonal relationship abilities, dynamism, creativity, conflict management capability, and technological familiarity; * **Full schedule availability**; **Preferred (Non-Mandatory) Qualifications:** * Completed or ongoing undergraduate degree, preferably in fields related to the company’s business; * Familiarity with EOPs, LMS, TMS, BRECO, and Solis systems will be an advantage. * Intermediate English (spoken and written); * Knowledge of domestic and/or international air cargo operations; * Knowledge of Dangerous Goods (DG) shipment procedures; **Key Responsibilities:** * Coordinate IB/OB teams and operations; * Coordinate airport loading and pickup operations; * Issue documentation for airport loading and pickup; * Use EOPs, LMS, TMS, BRECO, and SOLIS systems; * Handle/verify customer shipments, both domestic and international; * Prepare various operational reports; * Maintain and audit records and files as required; * Support immediate management across all operations alongside the team; * Inspect packages to ensure correct implementation of procedures, including labeling, content legality (e.g., weight and dimensions), proper packaging, declared value for insurance and customs, special requirements for dangerous goods shipments, and compliance with destination customs documentation requirements; * Provide administrative support to the Operations Manager; * Interact with internal departments and/or other stations to resolve general shipment issues; the Service Agent must identify solutions and provide feedback; * Maintain effective communication with internal customers — e.g., couriers — and colleagues from related internal FedEx areas, including International and Domestic Stations; **How to Apply:** Applications must be submitted exclusively via this link, and you must attach your updated resume. Join this journey and build your future with FedEx! **FedEx believes in equal opportunity. Regardless of disability, gender, age, race, color, creed, or sexual orientation, all qualified candidates will be considered in our selection processes.** **FedEx Brazil Recruitment and Selection Team** FedEx is widely acknowledged as a world\-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible * 2021 FedEx Chile was re\-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.