Data Center Analyst (Outsourcing)

Description

Job Summary: A professional responsible for infrastructure, network, and service administration, providing server support and maintenance, network monitoring, and incident resolution. Key Highlights: 1. Infrastructure, network, and service administration 2. Server support and maintenance 3. Incident and request resolution Performs infrastructure, network, and service administration activities. Implements and administers assets in the Data Center environment. Provides server support and maintenance. Installs, configures, and monitors all active network equipment to ensure proper network operation. Supports the development of technical documentation and instructions for the environment. Collaborates with internal and external support teams. **This position is for assignment at one of our clients in Vitória/ES.** **Responsibilities and Duties** * Analyze, resolve, and escalate incident and request tickets, problems, and change requests, as required; * Provide comprehensive support, configure, and maintain the client's network infrastructure; * Support the installation and integration of new server hardware and applications; * Monitor network performance (availability, utilization, performance), identify and resolve failure points; * Knowledge of Active Directory (Account Management); * Perform group maintenance for privilege assignment and access permissions; * Identify and resolve issues using virtualization technologies, operating systems, cloud, storage, and SAN networks; * Manage disks, update operating system and application versions, apply fixes and patches; * Support implementation and administration of virtualization and redundancy services; * Perform network management tasks, including network protocols, LAN/WAN, routers, and L2/L3 switches\. * Promote secure connections between users within your domain; * Develop technical instructions and operational procedures; **Requirements and Qualifications** * Completed technical course * Preferred: ITIL knowledge/CCNA certification and ongoing undergraduate studies in Information Technology **Additional Information** Born as VipRede, **Ayko** is the result of continuous evolution in the IT sector. For over 20 years, our journey has been marked by innovation and strategic adaptation, always focused on meeting growing technological demands. This trajectory reflects our commitment to excellence and our continuous pursuit of innovative solutions. Today, our customer base includes more than **900 companies** across Brazil and worldwide. We operate five Data Centers located in Vitória, Vila Velha, and Fortaleza. We deliver services tailored to your business needs in the areas of **Cybersecurity, Data Center, Managed Services, and Connectivity**. **Ayko** represents the synergy of people, technology, and growth—working together to build a more efficient and connected future. Our approach, the "Ayko Way," is defined by agility, transparency, and a human-centered perspective in all our interactions. **Join our team!** **Benefits ES** Ifood Benefits Card for greater usage flexibility (grocery or restaurant) valued at R$46.50 per business day Transportation Allowance or Fuel Benefit valued at R$9.80 per business day worked, with no payroll deduction Samp Health Plan Sul América Dental Plan Life Insurance **Differentiators** 40-hour workweek Birthday Bonus of R$150.00 (Ifood Benefits Card) Meal allowance during vacation Psychological support Maternity/Paternity Kit Wellness, relaxation, and leisure moments: Haircut, Manicure, and Massage Wellhub (Gympass) We prioritize our employees' well-being: Fruit Day and Cookie Day Employee Development Incentives: Partnership agreements with universities (UVV, Multivix, Estácio, and Acadi\-TI) Free English classes for employees Privacy Notice