Job Summary: Senior Customer Experience Strategy Consultant to lead the creation and enhancement of strategies, working with analysis and consulting processes within multidisciplinary teams. Key Highlights: 1. Creation and enhancement of customer experience strategies 2. Acting as a functional consulting reference 3. Multidisciplinary team collaboration in an agile environment **Challenge:** Our Customer Experience Strategy Consultants tackle complex challenges, actively engage in analysis, strategy development, and consulting processes, and stay constantly updated on emerging customer interaction methods. They make a tangible difference in our clients’ business outcomes. They work side-by-side with technical professionals—including engineers and data scientists—as well as designers and implementation consultants to deliver solutions for major enterprises. **Responsibilities:** * Consulting, creation, and enhancement of customer experience strategies; * Serving as the functional consulting reference for other team members; * Conducting strategy reviews, validation of workflows, and risk mapping; * Translating client needs and business objectives into actionable, results-driven strategies; * Creating, understanding, and monitoring performance reports; * Supporting team development: mentoring, sharing best practices, delivering internal training; * Participating in meetings with internal stakeholders and clients, consistently providing strategic insights aligned with business vision; * Managing scope, quality, and deadlines, acting as the strategic extension of the project lead. **Requirements:** * Prior experience developing customer experience strategies; * Knowledge of customer journey automation; * Experience with digital channels such as Email, SMS, Push, WhatsApp, etc.; * Experience analyzing results and KPIs; * Understanding of MarTech, CRM, Marketing, Data, and Media domains; * Ability to prioritize tasks and guide the team clearly and consistently; * Skill in facilitating meetings with marketing and growth teams. **Preferred Qualifications:** * Previous experience as a strategist within a consultancy or large enterprise; * Knowledge of the MarTech ecosystem; * Experience facilitating workshops or functional discovery sessions. **What We Expect From You:** * A hands-on attitude to contribute effectively to solution development for our clients; * Active participation in a multidisciplinary team (squad/tribe); * A collaborative, positive, and knowledge-sharing mindset; * Comfort operating in a multitasking, demanding, and agile environment serving clients across multiple industries; * Understanding of the digital marketing, digital advertising, analytics, and/or business intelligence ecosystem.