Supervisor - Vitória

Description

Job Summary: A professional to supervise and optimize B2C operations, ensuring process efficiency and customer service quality, while managing teams and systems. Key Highlights: 1. Supervise and optimize B2C operations 2. Manage the team of verifiers and delivery customer service 3. Develop and improve SSMA procedures We are seeking a professional to **supervise and optimize B2C operations**, ensuring process efficiency and customer service quality. * Supervise the team of verifiers working on platforms. * Manage delivery customer service in B2C operations. * Prospect and onboard independent PJ drivers. * Register reserve drivers and maintain an updated database. * Develop and improve SSMA procedures jointly with the client and drivers. * Implement visual management systems aligned with standards, procedures, and checklists in operations. * Provide and ensure drivers and helpers use PPE. * Manage the UNIGIS system, ensuring accurate delivery updates and closures, along with required evidence. * Manage timekeeping records for the verifier team; perform corrections and request absences as needed. **Behavioral Skills:** * Dynamic * Organized * Leadership profile and team development capability * Proactive * Strong interpersonal skills * Ethical and committed.