E-commerce Assistant / Online Store Operations

Description

Are you passionate about the digital world, organized, and eager to see quick results? As an E-commerce Assistant, you will support the daily operations of our online store and help convert visitors into loyal customers. You will join a growing team that values autonomy, continuous learning, and great ideas. Here, you’ll have the space to experiment, learn, and grow alongside the business. * Register and update products (descriptions, images, prices, categories). * Monitor orders, payments, exchanges, and returns. * Provide customer support via e\-mail, chat, or WhatsApp. * Support the organization of campaigns, promotions, and coupons. * Monitor inventory in collaboration with the logistics team. * Help analyze sales and product performance. * Ensure the website remains up-to-date and attractive. Requirements: **Mandatory Requirements:** * Prior experience with e-commerce, marketplaces, or online store operations. * Basic knowledge of e-commerce platforms (e.g., Nuvemshop, VTEX, Tray, Shopify, or similar). * Organizational skills, attention to detail, and strong written communication. * Comfort using spreadsheets (Google Sheets or Excel) for simple tracking. * Availability to work in a hybrid or remote model, as needed. **Preferred Qualifications:** * Experience with marketplaces (Mercado Livre, Amazon, Magalu, etc.). * Basic understanding of SEO for product descriptions. * Experience with digital customer service (chat, WhatsApp, social media). * Basic knowledge of analytics tools (Google Analytics, Data Studio, or similar). Benefits We offer a collaborative environment with close leadership, openness to new ideas, and real opportunities for growth in the E-commerce field. A competitive benefits package includes support for education/training, flexible working hours aligned with the team’s routine, and the possibility of remote or hybrid work, depending on the role. Here, you participate in decision-making, directly see the impact of your work, and build your career in a rapidly expanding sector.