Job Summary: Operational support to ensure smooth processes, information organization, and leadership assistance, with a focus on customer service, data, governance, and events. Key Highlights: 1. Direct support to area leadership 2. Focus on organization and attention to detail 3. Execution-oriented profile with willingness to grow Job Objective Support daily operational routines of the department by assisting in organizing, executing, and monitoring day-to-day tasks to ensure process efficiency, information organization, and direct leadership support. ? Key Responsibilities * **Customer Service (ChatPro):** Efficient triage and routing of requests. * **NPS Data:** Operational execution of surveys, spreadsheet cleaning, and result consolidation. * **Governance:** Updating internal controls (store lists, action items, and processes). * **Live Events:** Logistics management (links, agendas, and attendance) for network meetings. * **Management Support:** Drafting communications (tone ranging from Light to Firm) and prioritizing tasks. ? Desired Profile * Organization and attention to detail * Strong written communication skills * Proficiency with spreadsheets and digital tools * Proactive learning attitude * Execution-oriented profile with willingness to grow * Relevant field of study (e.g., Business Administration, Management Processes, Engineering, Management, etc.)
João Silva
Indeed · HR
João Silva
Indeed · HR
