Born as VipRede, Ayko is the result of continuous evolution in the IT sector. For over 20 years, we started with connectivity services and have grown into a complete IT ecosystem. Our journey has been marked by innovations and strategic adaptations, always focused on meeting increasing technological demands. This path reflects our commitment to excellence and the constant pursuit of innovative solutions. Today, our customer base includes more than 800 companies across Brazil and worldwide. We have five data centers located in Vitória, Vila Velha, and Fortaleza. We offer services tailored to your business needs in the areas of Cybersecurity, Data Center, Managed Services, and Connectivity. We provide fast and efficient support, 24 hours a day, 7 days a week, 365 days a year. Our commitment is to drive the continuity and growth of your business with a complete and efficient IT ecosystem. Ayko, together to transform! **Responsibilities and duties** * Manage an active customer portfolio, ensuring good relationships and contract continuity; * Act as the communication link between the client and Ayko's technical, operational, and financial departments; * Monitor portfolio performance indicators such as churn and upsell opportunities; * Propose solutions from the Ayko.tech portfolio according to each client's needs; * Maintain updated records in the CRM and meet performance and portfolio growth targets; * Conduct internal customer service via phone, email, and digital tools. **Requirements and qualifications** * High school diploma * Preferred: Bachelor’s degree related to Sales/Marketing/Information Technology * Experience in B2B (business-to-business) sales **Advantages:** * Experience in technology, telecommunications, or integration companies; * Knowledge of CRM systems (Salesforce or similar). **Additional information** Born as VipRede, Ayko is the result of continuous evolution in the IT sector. For over 20 years, our journey has been marked by innovations and strategic adaptations, always focused on meeting increasing technological demands. This path reflects our commitment to excellence and the constant pursuit of innovative solutions. Today, our customer base includes more than 900 companies across Brazil and worldwide. We have five data centers located in Vitória, Vila Velha, and Fortaleza. We offer services tailored to your business needs in the areas of Cybersecurity, Data Center, Managed Services, and Connectivity. Ayko represents the synthesis of people, technology, and growth, working together to create a more efficient and connected future. Our operating method, the "Ayko Way," is defined by agility, transparency, and a human-centered approach in all our interactions. Join our team! Benefits ES Flash Benefits Card for greater flexibility of use (grocery or restaurant) worth R$46.50 per business day Transportation allowance or fuel voucher worth R$9.80 per worked business day, with no payroll deduction Samp Health Insurance Sul América Dental Plan Life Insurance Perks 40-hour workweek R$150.00 bonus in the birthday month (Flash Benefits Card) Guaranteed meal benefits during vacation Psychological support Maternity/paternity kit Moments of care, relaxation, and fun: Haircuts, Manicures, and Massages We prioritize our employees' well-being: Fruit Day and Cookie Day Incentives for employee development: Partnerships with universities (UVV, Multivix, Estácio, and Acadi-TI) Free English classes for employees Born as VipRede, **Ayko** is the result of continuous evolution in the IT sector. For over 20 years, our journey has been marked by innovations and strategic adaptations, always focused on meeting increasing technological demands. This path reflects our commitment to excellence and the constant pursuit of innovative solutions. Today, our customer base includes more than **900 companies** across Brazil and worldwide. We have five data centers located in Vitória, Vila Velha, and Fortaleza. We offer services tailored to your business needs in the areas of **Cybersecurity, Data Center, Managed Services, and Connectivity**. **Ayko** represents the synthesis of people, technology, and growth, working together to create a more efficient and connected future. Our operating method, the "Ayko Way," is defined by agility, transparency, and a human-centered approach in all our interactions. **Join our team!** **Benefits ES** Flash Benefits Card for greater flexibility of use (grocery or restaurant) worth R$46.50 per business day Transportation allowance or fuel voucher worth R$9.80 per worked business day, with no payroll deduction Samp Health Insurance Sul América Dental Plan Life Insurance **Perks** 40-hour workweek R$150.00 bonus in the birthday month (Flash Benefits Card) Guaranteed meal benefits during vacation Psychological support Maternity/paternity kit Moments of care, relaxation, and fun: Haircuts, Manicures, and Massages We prioritize our employees' well-being: Fruit Day and Cookie Day Incentives for employee development: Partnerships with universities (UVV, Multivix, Estácio, and Acadi-TI) Free English classes for employees Privacy Notice