Job Summary: Junior Technical Support Analyst to ensure continuity of store sales operations, working on implementation, assembly, hardware/software maintenance, and incident ticket monitoring. Key Highlights: 1. Critical role in ensuring continuity of store sales operations 2. Responsibility for equipment implementation and maintenance 3. Opportunity to identify improvements in IT solutions **Requirements** Completed undergraduate degree in a related field or technical course (Preferred); Microsoft Office Suite (Basic level); Experience/Knowledge of Windows 10, Windows Server (2020) – Basic level; Experience as Level 2 Technical Support, providing in-person or remote assistance to end users (microcomputing); Knowledge of retail operations and POS systems/Commercial automation; **Preferred** Knowledge of Agile methodology (Scrum); Knowledge of application support and maintenance, ITIL, Azure, incident management, problem management, change management. **Main Responsibilities** Contribute to continuity of store sales operations through on-site visits and remote support for applications, systems, and hardware, aiming for maximum technological environment availability. Perform equipment implementation, assembly, and installation at stores (software and hardware), as well as assessment/maintenance in case of incidents, coordinating with vendors. Ensure inventory execution at stores through on-site monitoring and support; Filter application errors for analysts by monitoring and handling tickets opened by stores; Apply technical checklists during on-site and remote store visits. Identify improvement opportunities in IT-driven solutions through interaction with all hierarchical levels within the store structure; **Work Format** Hiring of Junior Technical Support Analyst for on-site work with technical visits to stores. On-site visits to stores and regions according to weekly pre-established planning. Number of on-site days: **5 days + 2 Saturdays per month per schedule, with 6 hours on Saturday**. **Equipment and Responsibilities of the Consulting Firm** Notebook Kit + Headset + Mobile Phone Transportation/Travel to Stores ### **Employment Type:** CLT ### **Required Knowledge and Skills:** Azure, ITIL, Windows10, WindowsServer, POS ### **Benefits:** Transportation Allowance, Meal Voucher, Life Insurance, Health Plan ### **Department:** Corporate