Description: It is essential that you have:* Bachelor's degree in Administration, Marketing, Business Management, Accounting, or related fields. * Knowledge of Customer Success methodologies, CRM, and retention funnel. * Familiarity with metrics such as churn, NPS, LTV, CAC, engagement, and health score. * Experience in onboarding processes, consultative service, and customer follow-up. * Background in Customer Success, Consultative Service, Portfolio Management, or Corporate Education. * Experience leading teams and monitoring CS performance indicators. * Experience in B2B relationships and consultative role focused on customer development. * Proficiency in CRM and automation tools (ActiveCampaign, Pipedrive, Hubspot). It will be a differentiator if you have:* Prior experience in corporate education, digital products, or development programs. * Experience in the accounting sector or knowledge of accounting businesses. * Additional courses in CS, process management, leadership, or product. * Lead and optimize the entire customer journey (onboarding, follow-up, renewals, retention, and expansion). * Manage and develop the CS team: analysts, specialists, and onboarding. * Monitor key performance indicators daily. * Act in a consultative manner with accounting firms to support the implementation of program content. * Conduct scalable contact rituals: meetings, checkpoints, critical analyses, and internal dailies. * Integrate internal departments for strategic alignment (product, mentoring, sales, and marketing). * Structure expansion strategies: upsell, cross-sell, new cohorts, and activations. * Create reports and dashboards for decision-making. * Identify gaps in the customer experience and implement continuous improvements. * Ensure a standardized operation through processes and controls. 2511230202461884716