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Job Summary: Lead the review and standardization of activation workflows, propose systemic improvements, and act as the focal point for complex processes, driving innovation and efficiency. Key Highlights: 1. Lead the optimization of workflows and process standardization 2. Propose and lead continuous improvement and automation projects 3. Act as a technical mentor and focal point in complex meetings We are Grupo Energisa! With over a century of history, **Energisa** is the largest private group in the Brazilian electricity sector with 100% national ownership. Our diversified portfolio includes 11 **distribution companies**, 12 **transmission concessions**, large-scale renewable **generation**, an innovative energy solutions brand – (re)energisa – offering distributed generation from **renewable sources**, energy **commercialization** in the free market, **value-added services**, as well as a **shared services center**, a **contact center company**, and the **fintech** Voltz — the first in our sector to launch digital accounts. Through our more than 17,000 employees, we transform energy into comfort and development for over 20 million people. We believe in the power of diversity and plurality to foster innovation and achieve outstanding results. Everyone is truly welcome here! **Want to be part of this story?** Check whether this opportunity matches your profile and join us on this selection journey! **Responsibilities and Duties** * Lead the review and standardization of activation workflows and checklists, ensuring regulatory compliance, efficiency, and minimization of rework. * Monitor and audit registrations, proposing systemic improvements to prevent critical errors (e.g., incorrect tariffing, duplicate consumption points, measurement inconsistencies). * Conduct predictive analysis of activation workflows, identifying structural bottlenecks and proposing solutions that directly reduce average activation time. * Propose the development of activation monitoring dashboards, integrating systems and enabling real-time visibility for leadership and related departments. * Propose and lead continuous improvement projects, such as OS system automations, platform integrations, or interface changes improving internal user experience. * Represent the department in highly complex meetings, strategic client engagements, and technical forums involving engineering, legal, commercial, and IT teams. * Serve as the focal point for interactions with regulatory bodies or external audits regarding activation processes, documentation, and quality standards. * Support and train junior and mid-level analysts by sharing best practices, conducting training sessions, and acting as a technical mentor within the team. **Requirements and Qualifications** * Bachelor’s degree completed in Administration, Engineering, Management Processes, Logistics, or related fields. * Significant experience in customer service across multiple levels. * Process data analysis and evidence-based technical decision-making. * Planning and organization of routines and operational plans focused on efficiency and predictability. * Quick and assertive decision-making in critical situations. * Clear and objective communication for instructions, reports, and feedback. * Resilience and adaptability in response to unforeseen events, seasonality, and variations in production processes. * Advanced Office Suite and Power BI. **Additional Information** Our PEOPLE are our greatest ENERGY. With your well-being in mind, we offer a comprehensive benefits package. Take a look at what you’ll get: * Meal allowance or food voucher to buy groceries for home or eat at your favorite restaurant; * Health and dental insurance for you and your family; * Private pension plan for financial reserves and investments; * Life insurance, providing greater peace of mind for you and your loved ones; * Profit-sharing program, as recognition for your work and results; * Quality-of-life programs guaranteeing employee well-being and promoting health; * Gympass, giving you access to over 18,000 gyms across Brazil. If you meet the job prerequisites, submit your application and keep these tips in mind: * During the selection process, communication will occur via email or phone. Ensure your contact details are up to date and monitor your inbox—including spam folder. Also watch for incoming calls; our corporate numbers include various area codes. * If you receive negative feedback, don’t get discouraged—stay tuned for other opportunities. Did you know we’re one of the largest groups in the Brazilian electricity sector? With 120 years of history, we are an **ecosystem** of products and services dedicated to leading the energy transition—connecting people and businesses to the best energy solutions while building a more sustainable world. We operate in 977 municipalities across all regions of Brazil, delivering energy to over 20 million people. Our most visible work is electricity distribution—but we offer much more. In addition to our 9 electricity distribution companies and 13 transmission concessions, we operate a centralized photovoltaic generation plant and one of the country’s largest distributed photovoltaic generation parks, under our innovative brand (re)energisa. We also operate in the Free Energy Market, offering value-added solutions to our customers. Moreover, we have diversified our portfolio through natural gas distribution and commercialization, following the acquisition of ES Gás, and since November 2024, through participation in the assets of Cegás, Copergás, Algás, and Potigás. We are also investing in bio-solutions generation, distribution, and commercialization—including biogas, biomethane, and biofertilizers—via Agric. Our **mission** is to transform energy into comfort, development, and new possibilities—sustainably. To achieve this, we rely on approximately 17,000 employees who make a difference every day. You too can be part of this transformation story. Let’s build a more sustainable world—together!
