Technical Assistant

Description

Job Summary: The professional will be responsible for testing and repairing returned products, diagnosing failures, issuing technical reports, and supporting product sorting and disposition. Key Highlights: 1. Conduct tests and minor repairs on returned products 2. Diagnose technical failures and issue simplified reports 3. Support the team in sorting and determining the disposition of products **About the company:** Omniteca is a group with over 15 brands in its portfolio. Focused on creating innovative, affordable, and high-quality products that simplify people's daily lives. We operate across diverse segments including home, technology, pets, sports, and home décor. This position belongs to the **Business Unit** Omni**home**, which brings together products for everyday home use—including pet items, toys, kitchen utensils, and practical solutions for daily life—always focusing on simplifying routines with care, creativity, and efficiency. Among its brands are **Mimo Style, Jampo Pet**, and **Zippy** **About the position:** **Main responsibilities:** * Conduct tests and minor repairs on returned products such as chargers, headphones, cables, touch pens, among others; * Diagnose technical failures, manufacturing defects, or signs of misuse; * Issue technical reports and simplified assessments regarding the status of evaluated products; * Support the warranty and logistics team in sorting and determining the disposition of products (repair, exchange, disposal, or return to inventory); * Assist in maintaining and organizing the technical department and testing equipment; * Follow internal quality and safety procedures during testing. **Requirements:** * Completed high school or technical education (a technical background in Electronics or related fields is a plus); * Basic knowledge of electronics and the operation of telephony accessories and residential automation devices; * Proficiency with testing tools (multimeter, chargers, measurement devices); * Critical analytical ability and attention to detail; * Basic knowledge of Microsoft Office (Word and Excel); * Organizational skills and strong communication abilities to report problems and solutions. * **Preferred qualifications:** * Prior experience in technical support, electronic product testing, or technical assistance; * Familiarity with mobile devices (smartphones, tablets) and their accessories. **Omnibenefits:** * **Meal Voucher (VR):** Flexible spending for quality meals every day, with freedom to choose where to eat—whether at your favorite restaurant or at the grocery store to prepare something special. * **Health Insurance Plan:** Take care of your health with a modern, digital, and high-quality plan, extendable to your loved ones. ️‍* ️ **Totalpass:** Maintain your physical health with access to gyms, studios, and online classes. * + ️ **Sesc Partnership:** Enjoy cultural, sports, and leisure activities for all tastes. * **Birthday Day Off:** In your birth month, you receive one paid day off to celebrate your way. Enjoy! * **University Discount:** Support your development with special conditions at educational institutions. * **Bonus Policy:** We recognize your dedication through a bonus policy aligned with performance results. * **Life Insurance:** Protection and peace of mind for you and your family at all times. * **Pharmacy Benefit:** Special discounts to facilitate access to your medications. * **Dental Plan:** Comprehensive oral healthcare, ensuring greater well-being and quality of life. * **Education Assistance:** Incentive for your professional and personal development, supporting your continuous learning journey. **Here, everyone is welcome! We value a diverse and inclusive environment where each individual can truly be themselves.**