Office Assistant

Description

Job Summary: Administrative support for animal transport procedures, assisting with document organization and owner communication. Key Highlights: 1. Assistance to pet owners for domestic and international pet transport 2. Document organization and management for animal transport procedures 3. Support in obtaining quotes and making reservations with airlines **JOB: Office Assistant – Pet Transport** **Work Mode: In-person – Office** **Job Purpose** Provide administrative support for animal transport procedures for domestic and international travel, assisting with document organization, deadline tracking, and owner communication, ensuring procedures are carried out in an organized and efficient manner. **Education Requirements** * Completed high school * Enrollment in or completion of a technology course or undergraduate degree is a plus **Main Responsibilities** * Respond to pet owners via phone, WhatsApp, and email, clarifying basic questions regarding domestic and international pet transport * Collect and organize information about the animal (species, breed, age, size, and health condition) * Verify, organize, and file documents required for transport * Assist in contacting airlines for quotes and reservations * Update pet owners on process progress and deadlines * Record information in internal systems, spreadsheets, and tracking tools * Help identify pending documentation * Assist in resolving simple operational issues * Maintain confidentiality and data privacy of customer information **Behavioral Profile** * Organized and detail-oriented * Strong time management skills * Clear and courteous communication * Proficiency with computer systems and spreadsheets * Ability to follow rules and procedures * Empathy and objectivity in customer service **Desirable Qualifications** * Experience in administrative tasks or customer service * Basic knowledge of digital tools * Ability to use ChatGPT as support for translations is considered a plus **Compensation and Conditions** * Salary: R$ 2.000,00 * iFood Benefit: R$ 200,00 * Training provided by the company **Working Hours** * Monday to Friday: 9 a.m. to 6 p.m. * Saturdays: 9 a.m. to 2 p.m. * Weekly workload: 44 hours Job Type: Permanent CLT contract Pay: R$1.800,00 – R$2.000,00 per month Benefits: * Transportation voucher