Reception Coordinator

Description

Job Summary: We are seeking an Administrative Coordinator to manage daily operations and lead teams in a hospital setting, ensuring high-quality service and operational efficiency. Key Highlights: 1. Lead and manage administrative and reception teams. 2. Promote continuous improvements in service delivery and processes. 3. Dynamic and collaborative work environment. We are looking for an Administrative Coordinator to join our hospital team. If you are organized and detail-oriented, this may be the perfect opportunity for you. As a Coordinator, you will provide administrative support across various departments, helping ensure internal processes run efficiently. The Hospital Reception Coordinator is responsible for managing daily reception operations (Outpatient Clinic, Imaging, Patient Welcome, etc.), guaranteeing quality, agile, and humanized service to patients, family members, and visitors. This role leads the reception, security, and telephone teams, overseeing scheduling, training, and workflow management. **Responsibilities and Duties** * Manage and lead administrative teams by assigning tasks, monitoring performance, and providing feedback to ensure maximum efficiency; * Coordinate administrative projects, establish timelines, track progress, and ensure timely completion; * Prepare regular reports on administrative operations, including performance analyses and improvement recommendations; * Facilitate communication among different departments and external parties, ensuring all necessary information is shared effectively; * Participate in recruitment and training of new staff, ensuring the team is well-prepared and aligned with company objectives; * Provide customer support when needed, resolving inquiries and issues efficiently to maintain customer satisfaction and loyalty; * Prepare reports, spreadsheets, and presentations for meetings; * Collaborate with other teams to ensure smooth daily operations; * Coordinate administrative assistants, apprentices, security agents, and telephone operators. * Identify training needs, conduct capacity-building sessions, and promote continuous improvements in service delivery. * Monitor and evaluate service quality. * Ensure an organized, comfortable, and welcoming environment. * Monitor entry and exit flow, optimizing service at reception, security, and telephone desks. * Act as the primary contact point for resolving conflicts and issues, including special cases involving patients’ family members. * Supervise the completion of admission forms and the authorization process with health insurance providers. * Maintain updated regulatory documents and ensure compliance with safety and regulatory requirements (Compliance). * Monitor departmental performance indicators, such as waiting time and patient satisfaction. * Ensure adequate supply of materials and equipment for reception areas. * Prepare reports, flowcharts, and internal announcements regarding process interaction, ensuring efficient information exchange between reception and departments such as billing, treasury, nursing, and medical staff. * Review and register admission forms for the pre\-billing department. * Professional with leadership skills, assertive communication, proactivity, and a focus on humanization, possessing knowledge of technical terms and medical terminology. **Requirements and Qualifications** * Completed undergraduate degree; experience in administrative roles is considered a plus; * Excellent organizational and time-management skills; * Basic proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and ability to learn new software tools; * Strong verbal and written communication skills; * Ability to work effectively in a team: **Additional Information** * Competitive remuneration based on experience; * Opportunities for professional growth and development of administrative skills; * Dynamic and collaborative work environment; * Opportunity to work for a growing company offering learning and professional development. * Complimentary meals at the workplace, * Discounted imaging exams via payroll deduction * Optional health insurance plan If you seek an opportunity to make a meaningful contribution to healthcare and join a team committed to excellence, Liga de Mossoró is the right place for you! Founded on May 22, 2000, through a social initiative, Liga de Mossoró stands out for its highly qualified team of professionals and use of state-of-the-art technology in the field. Since then, we have continuously grown, rapidly expanding our services beyond radiotherapy to provide comprehensive care for oncology patients. Our objective is clear: to prevent, diagnose, and treat oncological diseases in both adults and pediatric\-adolescent patients, while carrying out all related activities necessary to deliver complete patient care. We invite you to join a dynamic and talented team where your skills will be valued and your professional growth encouraged. At Liga de Mossoró, we foster an environment that values teamwork, innovation, and commitment to excellence. If you are seeking a stimulating work environment with opportunities for continuous learning and challenging projects, join our team! Together, we can make a difference in the lives of our patients and in the community at large. Submit your resume and become part of this journey of care and dedication to health!