TCM is a diversified group operating across the telecommunications and development sectors, comprising an internet service provider, a TV channel, FM radio stations, an audiovisual production company, a salt producer, and other businesses. The TCM Group aims to connect lives and drive development, guided by fundamental principles such as respect, excellence, transparency, and sustainability. Everyone at TCM dedicates themselves daily to delivering innovative solutions that positively impact people's lives, united by the vision of connecting the entire state of Rio Grande do Norte. This dynamic approach, combined with team-wide commitment, makes TCM Group one of the largest corporate ecosystems in the state. If you are passionate about technology, enjoy solving connectivity challenges, and want to grow within a collaborative environment, this opportunity is for you. **Come be the protagonist of your own journey!** ✨ **Your responsibilities will include:** * Requesting support from suppliers and third parties; * Analyzing and evaluating product functionality, performance, and certifications; * Analyzing service level parameters, capacity indicators, and performance metrics; * Configuring connectivity equipment (routers, APs...); * Setting up test environments; * Consulting technical documentation; * Documenting service levels, problems, and their resolutions; * Preparing technical reports; * Issuing technical opinions to clients; * Providing information on diagnosed issues to other departments; * Supporting project development; * Providing support in the use of computing and connectivity resources to departments; * Identifying and correcting system failures; * Implementing network projects; * Installing and configuring software and hardware; * Installing computing and connectivity resources (e.g.: servers, switches, routers, OLTs); * Training end users on telecommunications systems; * Inventory management of software and hardware; * Performing preventive and corrective maintenance on computing and connectivity resources (e.g.: servers, switches, routers, OLTs); * Performing preventive and corrective maintenance on electrical and climate control systems (e.g.: air conditioning units, UPS); * Measuring and verifying operational conditions using instruments; * Monitoring system performance; * Conducting technical reviews; * Running simulations in controlled environments; * Testing computing resources for certification; * Auditing service orders analyzed by Level 2 support. **We expect you to have:** * Technical or Higher Education degree in Computer Networks or Computer Engineering; * Professional council registration: Eligible; * Certification: MTCNA; * Eligible courses: Structured Cabling, Microcomputer Assembly and Maintenance, FTTh Course, IT, Customer Service, and Professional Ethics; * Desired courses: MTCRE, NR10, NR35, MTCUME, CCNA, LPIC\-I; * Specific knowledge: Anatel, CDC, LGPD, and Customer Service; * Driver's license type: A/B; * Decision-making ability; * Analytical thinking; * Teamwork; * Proficiency in microcomputing; * Self-control. **Our Benefits:** * Market-competitive salary; * Meal allowance; * Health insurance; * Dental insurance; * TCM Plan. **Working hours:** 12/36\. **Shift:** Night.